ServiceNow Community

Reimagining the Mobile Experience with ServiceNow Zurich Release

The ServiceNow Zurich release introduces game-changing features for mobile developers and admins. With a renewed focus on AI, multimodal inputs, and simplified setup, the mobile platform is more powerful and intuitive than ever. Now Assist Gets ...

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Resolved! Calculate subtracted values of two fields and display result in 3rd field

Hi,I have a requirement where there are 4fields- field1, field2, field3 & field4. In field3 it should display the subtracted value of field2-field1. in field4 it should display (f2-f1)/f1. How can this be achieved? Thanks in advance!!

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slecect only one country at the time in Variable(LIST COLLECTOR) in variable set

the requstor has the option to select multiple countries in {VARIABLE SET}affected coountry(LISTCOLLECTOR) field, Please make sure requestor allowed to slecect only one country .at the time for only single catalog item. PFB...

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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

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Virtual Agent

Flow working in test but not when I activate

Hi all, I have an issue - When testing my flow in Workflow Studio, the catalog task is generated as expected, and all conditions are followed correctly. However, once the flow is activated and applied to a Request Item (RITM), no catalog task is crea...

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Display variables n times based on another variable selection

Hi, I have a requirement where if a person selects number of person as 1/2/5, then there are a set of fields that should be visible for 5 times or so. Is this possible to do, if yes how it can be implemented? Thanks in advance!!

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Setting the Target record on Inbound Email

Recently we were testing the Inbound Email flow trigger and ran into some issues when trying to mock some back and forth email exchanges between an Agent and an external user. There is an example flow in the system that is set up to create a Problem ...

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Help with Report

Hi all, I want to create a report based on SLA that shows average case resolution time for a set period e.g. weekly, or monthly breaking this down per account type and category. I've already created a database view in SLA and case table and grouped b...

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Bulk KB Article and Version Loading into ServiceNow

Hello Team,We need to load a bulk of KB articles into ServiceNow. Each article has different versions, so I need to load them according to their respective versions. Once the data is loaded, each KB article should be linked to its parent KB article a...

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Access and Reporting on Generative AI Logs (sys_generative_ai_log)

Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...

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How to open Workspace form from Global search result

Hi Expert, I would like to open a the workspace form with Global search result.But in our instance, there couldn't switch the result to a workspace. Please refer below screen shot. How can I config for global search that can switch search result? Our...

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HRSD OOB REST APIs to Create HR Case

Dear Friends,We are doing HRSD Integrations and we need to utilize OOB REST API - HR Case Creation for HRSD and their functions like Create Task.I tried some JSON and it’s keep throwing errors.Can anyone please share me, correct JSON payload to creat...

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MRVS line items to create a record in the table

Hi everyone! I’m working on a ServiceNow Flow Designer use case where In a catalog item I have: A few single catalog variables A Multi-Row Variable Set (MRVS) with the same fields as the single variables When a user submits the catalog item: They en...

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Attachment in SOW causing Polaris theme to change

Hey all, Have any of you noticed that if you are using the Polaris dark theme in SOW and click the attachment paperclip on the far right of the screen that the theme automatically switches to the Polaris light theme? Anyone know how to fix this glitc...

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