ServiceNow Community

How to add additional knowledge bases to HR Agent Workspace

Follow these steps to add an additional Knowledge Base to the HR Agent Workspace Navigate to Contextual Search > Table Configuration.Open the configuration for the specific table, defined for Workspace (ie, HR Case sn_hr_core_case). Drill into th...

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Case and Knowledge Management
Human Resources Service Delivery

Platform Fundamentals Academy - October 17th, 2024 - Document Management Essentials

Senior Product Manager Rahul Mathur led an exclusive session on October 17th, 2024, hosted by our Platform Fundamentals Academy. In this session, participants explored the transformative power of Platform Document Management. They learned how key fea...

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Adding group to Catalog Task watchlist

Hello,I have a flow where I am doing a lookup on a group and looping through and adding to flow variable. Then I would like to add to watchlist. Any assistance is appreciated.

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How to hide the header from the Platform Analytics Dashboard within the Portal iframe

Hi,We use an iframe to add Dashboard within the Portal. With our system upgrade to Zurich, Platform Analytics, and Employee Center, the Employee Center Dashboard now displays the header and menu from the console. Could you please advise on how to hi...

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Resolved! What is difference between batch update set and merge update set in ServiceNow.

Hi, What is difference between batch update set and merge update set in ServiceNow. Can anyone please make me understand it with example for it. Regards, Nivedita

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Tuning Predictive Intelligence Models (part 3) – Improving Similarity Results using the Word Corpus

The Predictive Intelligence similarity framework can be used to help agents resolve incidents/cases faster, predict major issues before they occur, and identify gaps in your knowledge base. In the below example(fig1) similarity does the work of pred...

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Predictive Intelligence

Group Action Framework (GAF) FAQ

What is the Group Action Framework (GAF)? Group Action Framework is used as a framework to assist in building workflows that utilize insights derived from sets of related data such as incident and case records. It utilizes generative AI and machin...

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Sysapproval_approver group approval assignee

Problem statement: When a member(i.e. user 1) of the approving group starts looking into the request, to prevent duplication of work, is there a way that user 1 can mark it so other member of the group would know that user1 is already looking into t...

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Role need to view Outage Record for Viewing

Hello Everyone, I am trying to figure out if what role is needed for a normal user to view the outage record. here is what I tried.cmdb_read - not worksnc_readonly - not work I know that a role for outage module is service_viewer but this role also h...

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Welcome

I am beginner in ServiceNow

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Performance Analytics Content Pack for Service Portal

Wanting to learn more about the user engagement of your Service Portals? Check out Performance Analytics Content Pack for Service Portal. Now available in the ServiceNow Store https://store.servicenow.com. This app provides a dashboard with usage an...

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Analytics and Reports
Multiple Versions
Service Portal Development

Cannot edit Reports after switching to Next Experience (Analytics Center)

Hi all,After migrating from Classic UI to Next Experience (Analytics Center),some users can no longer edit or save reports that were previously editable.The report type is line_bar, and the report opens under the following URL format:sys_report_templ...

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My content isn't appearing in the Featured News widget.

I created a news article.I'm using the "Featured news and events" template. However, the article isn't appearing in the "Featured news and events" widget in the Employee Center. What's causing this?

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Resolved! Knowledgebase Average Article rating

Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.

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All KAs and their average click rating

Where do you find average click rating to show in a list report? We have a requirement for a list report showing all the knowledge articles by their KA Number Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count Aver...

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