ServiceNow Community

CMDB / CSDM: Existing CI Class for Network Appliances (Cisco ISE, Infoblox, IPFabric)

Hi Everyone, Currently, we are unable to identify a suitable existing CMDB CI class or model to represent network appliances in ServiceNow.We are looking to understand whether there is an out‑of‑the‑box CI class or model that can appropriately repres...

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sys_ui_message not working on Platform Analytics

Hello, everyone. I have configured a Platform Analytics dashboard with several data visualizations and interactive filters. I set the dashboard name, visualization titles, and filter labels in a non-English language.Although I created the correspondi...

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Cross Scope Access

I created Factors and Group Factors in the GRC: Advanced Risk scope. When moved to production, I only have Global scope access. I cannot modify or update the Factors. Should I create them in Global scope instead?

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Integrated Risk Management (IRM)

Security Data Filter and Security Attributes

Hello, I have quick question regarding "Security Data Filters" and "Security Attributes".Let's imagine the scenario where I have List type field which is pointing to "Business unit" <business_unit> table on both incident and the user table.I would li...

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I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console

Hi All,I’m unable to find the “Set Your Preferences” tab in the Task Intelligence Admin console, and because of this I cannot configure the run model in background only option for the OOTB Incident Categorization model. Is this expected behavior, or ...

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Task Intelligence

widgets in pages

Hello everyone, I'm learning how to use portal pages and widgets, but in my first test I only created one row and one column and placed my widget there. I noticed that my widget ended up in the middle of the screen instead of filling the entire scree...

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Resolved! Predictive intelligence question - just starting out

Hi, This might be a basic question since I'm still learning Predictive Intelligence solution. I have created a classification definition on a case based on short description and description. Ran the training. It came up with results which I tested an...

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Unable to publish sub flow

Hello everyone.I'm running into an error while trying to publish a sub flow in in flow designer and I'm unable to proceed. Looking for guidance from anyone who has faced this problem before.

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Now Assist - How to control which queue is transferred for a Live Agent

Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...

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Issue with CI Identifiers

Hi All, We are using the out-of-box CI identifier ‘Hardware Rule’ on the cmdb_ci_hardware table. The priority 1 identifier entry is product_instance_id, and priority 2 is cmdb_serial_number, with criteria based on serial number and serial number type...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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How can we default filter on OOB Hardware Asset refresh process and can we dot walk to other fields

Hi, We are trying to default the filter on Hardware Asset refresh form which has Eligible for refresh as true by default and we want to remove this and add additional filters like Model category computer and Model.short description as some value, i...

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SLAs: how to ensure that the elapsed time is up to date?

We are attempting to test the SLA functions here in one of our sandbox environments and we have noticed an issue. We have noticed that unless the parent record is touched, the SLA record stays stuck without any change in elapsed business time. This ...

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Resolved! Can "Define a New Class" Script Include be called from the client side?

Hi all,I was reading the ServiceNow on-demand course material for Module 7 (Script Includes), and it says that both "Define a New Class" and "Extend an Existing Class" can be called from both server-side and client-side scripts.But every article, com...

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