ServiceNow Community

sn_ws.RESTMessageV2 API to verify which environment it is

Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2 API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...

Question

Bulk data update in knowledge article

Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...

Question
Incident Management

Price Calculation on RITM

Hi folks, How is price field value set on RITM once catalog item is submitted?what's the BR, Script include running behind?

Question

How to show recurring price on approval form of service portal

I want to show recurring price on approval form

Question

Issue with ServiceNow Integration via Power Automate – RITM and Task Not Created

I have created a Microsoft Form and integrated it with Power Automate to automatically create a request ticket in ServiceNow when a user submits the form. In Power Automate, I’m using the Create Record action to send form responses to ServiceNow via ...

Question
Request Management

Affected Products widget not showing results

On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Prod...

Question

Resolved! Need to auto create change request with change tasks creation for monthly patching activity

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh @Matthew_13 @SumanthDosapati As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me. Along...

Question

Flow designer send Email

Hello I have the follwoing flow and I want to include an email that will be sent to the manager so that they know when their employees open a request.My question is where should I add this action and should I use the Send Email over the notification ...

Question
Request Management
Service Catalog

Export CIs Included In CMDB Workspace Data Manager Policy Certification Task

We have recently transitioned from the old way of doing CMDB Data Certifications to doing them in CMDB Workspace via data manager policies. Is there a way for users to export the list of CIs to be certified into an excel along with the fields to be c...

Question

Help with Create a Data Policy lesson of Introduction to Data Policies course

HII'm a little bit stuck with Create a Data Policy lesson of Introduction to Data Policies course.Within the lesson it goes like - In Studio, open the Safety application, if it is not already open. - Select the Create Application File link.1) What St...

blog

need help with project portfolio workspace

I have configured it using guided set up and all projects are showing in the planning item table. However, in the workspace I see this view. See the error below, what am I missing?

Question

No records to display when user applied the filter on Risk Event Tasks table

Hi Team, As an admin, I got the records if I apply the filter (Risk Event (sn_risk_advanced_event)-> "Date first moved to approved" (custom field) relative before 180 Days ago) on Risk Event Tasks (sn_risk_advanced_mitigation_task) table. But as a Ri...

Question

change field colors of risk assessment in project workspace

function onLoad() { //Type appropriate comment here, and begin script below setRiskScoreColor(); } function setRiskScoreColor() { // Change field name if needed var scoreValue = g_form.getValue('summary_inherent_risk_score'); if (!scoreValue) return;...

Question

Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

Question

please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

Question