Populating the Employee field on HR Case

HI, I have a quick question on mapping variables from Intake form to caseOn the record producer - created and employee field which matches the exactly the same field on HR case.tried to populate the employee field on the form with client scripts reco...

• Question

Replace OOTB Virtual Agent widget for a custom one.

Hi,I was checking my portal and I want to know where I can replace the Virtual Agent widget that appears in the Employee Center for a custom one that I have created.I didn't see any relation or any mention the ootb widget when I was checking the Port...

• Question

ACL issue on new table

I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...

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How can we create a filter in report/dashboard according to the month

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Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

• Question

Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

• Question

How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

• Question

Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

• Article
• Case and Knowledge Management
• Human Resources Service Delivery

Auto update the department and email ID.

Auto field update based on the caller ID. It was working fine before but i am not what went wrong it is not working now.Please someone help. Client Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isLoading || new...

• Question

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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Knowledge Version is not showing in the List View

Hello Team,Knowledge Version is showing empty in the List view.While checking the XML view , I can see the Version.Find the below Screenshot.  Can you help me to fix the issueThanks

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Measuring matters: A KPI North-Star and Platform teams ServiceNow AI

Measuring Matters: Build Your ServiceNow AI Platform KPI North StarServiceNow AI platform teams thrive when velocity, stability, and continuous improvement align under a single North Star KPI dashboard. This guide walks you through creating one using...

• Question

Vibe Admin

Vibe Coding is text to code.What about Vibe Admin: text to admin?Think about it: how much of your day as a ServiceNow admin is spent navigating lists, setting filters, clicking through modules, just to answer a simple question or update a few records...

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In the software asset management workspace , In the success portal in the overview tab:

In the software asset management workspace , In the success portal in the overview tab: Projected savings dashboard widget is showing no data available.How can i see the data?And How can i check is that is there or not?Any schduled job needs to be ru...

• Question

How to hide specific related list items of L2 Menu in Project Workspace

Hi ,Could you please help me understand how to hide specific related list items—such as Sub Projects, Requirements, and Cost Plans—only on the newly added L2 menu called Deal Details from the Project workspace.

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