Best Practices and Steps to Clone a ServiceNow Development Instance from Production

ServiceNow Instance Cloning: Complete Guide to Clone Dev from ProductionThis guide explains the complete process of cloning a Development (DEV) instance from a Production (PROD) instance in ServiceNow. Instance cloning is an essential administrative ...

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Courses

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...

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Limit number of rows in Data table widget

Hi, Is there any way to limit the number of rows in oob data table widget in service portal so that the user wont need to scroll down to see more records.  

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Import external data into CMDB - Use Mapping Assist

Greetings everyone.I recently started my journey into ServiceNow, and am now preparing for the SN CSA certification: i must say it is quite refreshing to restart learning a new product after so many years.While playing around with Mapping Assist in a...

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sys_user Reference Fields Empty in Service Portal Catalog Items

In the variablesubject_person, the field is supposed to show a list of users according to the query defined in the script (see attachments). Normally, the reference field should display all users matching that logic.Instead, when opening the Catalog ...

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Delta exam asking me to pay 200 dollars

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Workday Integrations and Flow designer array object issue.

Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...

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Stop Manual Updates! 😱 Update Incidents Using Record Producers

Hello Everyone,    Stop Manual Updates! Update Incidents Using Record Producers!   I’ve created a quick video walkthrough of how you can achieve the above scenarios.   Check out the video below to see how you can utilize this feature in your Proj...

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Understanding Data Types in ServiceNow

Introduction In ServiceNow, data can be classified into several broad categories depending on its nature, how it is created, updated, and used across the platform. These classifications help in: Designing effective data modelsManaging the Configurati...

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update Time worked field on case form.

Hello all,I'm trying to understand best approach to update "Time worked" field ( OOTB ) . And any impact updating the field.i have to update Time worked value from 10 hours to 10 mins.

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JSON field attribute

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...

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How to edit Order Confirmation Widget?

I have a business requirement to make 'Delivery Information' a mandatory field in the Order Confirmation modal.  I have copied the required widgets, made my updates, and followed all steps outlined in KB0723600.  Unfortunately, when clicking 'Proceed...

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After selecting generate sequence in an order guide, getting the error Invalid Reference

I created an order guide and it processed 3 catalog items in parallel.  The sequential fulfillment plug-in was recently installed. I then took that same order guide and selected generate sequence.  I am now getting the playbook error Invalid Referenc...

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UI Action and Scripting

Hello!I've been learning implementation of servicenow and I'm trying to create a copy case button, when we click on the button it should create a new case copying the short description from that case and also update the work notes as 'copied from csx...

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How to create your own ServiceNow MCP Server

How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...

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