ServiceNow Community

We would like the automatic sum (add up) of the Scrum Task Planned Hours

We would like the automatic sum (add up) of the Scrum Task Planned Hours. put that value into User Story Points(u_story_points).

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How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on CRs Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where tick...

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How to fetch total cost field in contract record an

Hi, I need to fetch total cost field from selected contract record in my catalog item and auto populate that fetched total cost value into cost variable (single line text) Thanks in Advance

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In report outage data is showing as empty

Hi Everyone, In the report outage data is showing as empty, in database view where clause condition did i miss anything , can you someone please suggest me how to fix this issue? Screenshot attached below: @Dr Atul G- LNG Thanks & Regards, A...

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Platform Analytics: Dependent Service & Service Offering Filters

We need to implement a dependent filter behavior on a Platform Analytics dashboard similar to the out-of-the-box Incident form functionality. When a specific Service is selected in the dashboard filter, the Service Offering filter should dynamically ...

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Implementing Virtual Agent in Domain Separated Service Now instance for ITSM

Hi Everyone,My current requirement is to configure Virtual Agent for a domain separated instance. I tried keeping the topics in the Parent domain, but it is not visible to the users in child domain. Is this expected?We are not planning to keep the to...

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domain separation
VA
VA in domain separated insance
Virtual Agent

Catalog items

When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...

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Adding a new field in the Request Product or Service Modal

Hi all,I'm currently working on adding a new field in the Request Product or Service modal in DPR however I am not able to find a way to insert a new field. Does anyone have any suggestions how I could achieve this?Any suggestions are much appreciate...

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Big News for the ITSM Community – ITIL® (Version 5) Is Officially Live!

January 2026 marks a significant milestone in the world of IT service management. After years of anticipation and development, ITIL Version 5 has officially launched, bringing with it a fresh perspective on how organizations can navigate the complex...

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Difference in Zing behavior when parm1 has single vs multiple values in sys_dictionar

Hi Community,I’m investigating how ServiceNow and Zing handle dictionary attributes related to full-text indexing. I have a specific question about the parm1 field and sys_dictionary:When parm1 has a single value (e.g., name)vs when it has multiple v...

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Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

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Is it a good practice to discover and record containers in the CMDB or should we leave them

Is it a good practice to discover and record containers in the CMDB or should we leave them and discovery only pods, images, services and workloads?When you discover containers how do you manage stale ones? Is there an default staleness rule in the C...

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Cloud Provisioning and Governance
Discovery

Now You Know: Employee Workflows Newsletter (February 2026)

New & Noteworthy February Edition of the Employee Workflows Newsletter As we step into 2026, the pace of innovation across AI‑native employee experiences, frontline enablement, and HR transformation continues to accelerate. This month’s edition bring...

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How to integrate now assist virtual agent with Microsoft Copilot

Hi All,Can anybody help on how we can integrate now assist virtual agent with Microsoft CopilotMy requirement is to give option in Copilot to access Virtual agent @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @...

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Dictionary Override defined on task table's Assignment Group for a custom table is not working

We have a custom table that uses assignment group field from the task table(parent table). However I can see all of a sudden the dictionary override is no longer working. For our custom table the support group selectable should be limited to certain ...

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