using a widget in my AI agent

[aliadineh]

Hi everyone,

I'm trying to integrate an existing custom AIUX widget with an AI Agent in Employee Slate.

According to the ServiceNow documentation, enabling Display output in an AI Agent Script Tool should allow me to select a widget.

However, the widget selection dropdown doesn't appear at all.

I've already verified that all the required plugins are installed.

Has anyone experienced this issue or knows what might be causing it?

Thanks in advance!

[yago]

@aliadineh thanks for the details. When the Widget dropdown doesn't show, it's usually one of two things.

The first is the Off Glide Conversation Server plugin (com.glide.cs.offglide). The release notes say the display output widget options only show when it's installed. Otherwise you keep getting the standard add tool form. It's easy to miss because it isn't an AI Agent plugin by name, so please check that one specifically.

https://www.servicenow.com/docs/r/australia/release-notes/now-assist-ai-agents-rn.html

The second is the assistant itself. The script tool docs say widgets can only be used by assistants built in Premium Chat experiences.

https://www.servicenow.com/docs/r/australia/intelligent-experiences/add-script-new.html

Let me know if it still doesn't show after that.

[aliadineh]

Hi @yago ,

Thank you for your response. I've already checked everything. The plugin is installed, and the assistant we're using is built in Premium Chat.