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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

What's New in the Q1 store release for Security Operations

If you are looking to learn more about what’s new in the ServiceNow Q1 store release for Security Operations, this session is for you!   Join the Security Operations product team to explore our latest innovations and enhancements across Enterprise S...

  • Event

Copy Fields from problem record to Change Request in workspace

In Problem Management, my understanding is that when creating a Change Request from a Problem record in a Workspace, we do not use a regular UI Action. Instead, ServiceNow uses a Declarative Action Assignment, which passes a payload to grab values fr...

  • Question
  • Service Operations Workspace

Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

  • Question

Configuring knowledge cente

HI All,  I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...

  • Question

BCFKS Certificate cannot be validated

We need to upload an BCFKS Certificate into the instance. For this we converted a P12 certificate using keytool.exe (part of JDK) and this command:keytool -importkeystore -srckeystore TestCert.p12 -srcstorepass ******** -srcstoretype pkcs12 -destkeys...

  • Question

Database Views

Anybody have any idea how to make the last 2 tables in my database views as unique records? So I have sn-hr_core_case table, question_answer and sc_multi_row_question_answer inside the database view. The last 2 tables reference sn_hr_core_case but I ...

  • Question

Redirect users to Workspace based on role

Hi,I have created a custom application and a custom Workspace.I want users with a specific role to be redirected to the Workspace after login.If a user does not have the Workspace role, they should be redirected to the normal nav page.What is the bes...

  • Question

Inquiry regarding Test Guidelines for Virtual Agent Knowledge Search

We are currently implementing a new knowledge search function for the Virtual Agent.In preparation for acceptance testing, we are developing test guidelines. Could you please provide us with best practices based on recommendations and examples regard...

  • Question
  • Virtual Agent

code transfer

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);"> <tbody> <!-- Table Title --> <tr> <td colspan="2" style="background-color: rgb(126, 128, 126); color: white;...

  • Question

Resolved! Archived User Group Membership Table

Hello guys, I have this custom script that archives user group memberships (sys_user_grmember). The script works, as it does moves the group membership records to the archived table (ar_sys_user_grmember). However, when I refer to the archived table ...

  • Question
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