ServiceNow Community

Redirecting a Specific Group to Service Operations Workspace (SOW)

OverviewThere are scenarios where you may want only a specific set of users to land in Service Operations Workspace (SOW) instead of the standard UI. A common example is running a pilot group before rolling SOW out more widely.This article explains h...

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ServiceNow Studio – "Manually Apply" option missing when resolving Git conflicts

Hello my dear CommunityOn my instance, when a conflict occurs, I only see the option to apply or discard all stashed changes.The “Manually Apply” option described in the documentation is not available.Has anyone already encountered this behavior?

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Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user". The approvers need to have Read only access to the DRIR case,...

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What elevated commands are executed by ServiceNow for Service Mapping ?

Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...

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Service Mapping

Catalog item - Request cancelled for end user

SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically without triggering approval it automatically ch...

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Resolved! Tracking of “assists” usage count, across multiple instances.

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...

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VA support for seismic

HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.

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Virtual Agent

ServiceNow Visio Stencils

Hi, I have seen several posts about the need for ServiceNow stencils for Visio. In non of the posts were any valuable information given to find .vss or .vssx files. Can someone please pinpoint me to usable files? Thanks

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Architect

Minute Mondays for Partners: Win with CRM

With real-time orchestration, automation, and intelligent insights, ServiceNow CRM delivers seamless, personalized experiences all on one powerful AI platform. Explore the CRM: Win with AI-Powered Service Sales Play micro-learning to learn how to e...

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different Columns for Employee and Manager from Same Table

Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...

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Any tips and trix on how to move from traditional knowledge creation and usage to KCS?

I work as a knowledge manager in a customer service organisation and we are today applying knowledge in the traditional way - from a few to many and we are thinking of how to be able to use and consume knowledge even further and make it more contextu...

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Want to build your own KCS Program Metrics Dashboard in Performance Analytics? Here's how!

Using Performance Analytics, you can create a KCS Program Metrics dashboard. Providing monthly information from the knowledge bases useful to knowledge creators and their managers, it shows data related to the status and creation of knowledge, useful...

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Knowledge Management

The Most Important Role in a ServiceNow Implementation — And It’s Not Who You Think!!!!

After more than 30 ServiceNow implementations — some lasting just a few weeks, others stretching beyond a year — one truth has become increasingly clear to me:The success of a ServiceNow project rarely comes down to technical people, project managers...

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Want to Succeed in Your ServiceNow Project? Be a Full-Time Product Owner

I’ve been part of more than 30 ServiceNow implementations — some just a few weeks, others stretching over a year — and one thing has always been clear to me:the success of a ServiceNow project rarely comes down to the technical team, the project mana...

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Service portal Defer Loading

The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smar...

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