ServiceNow Community

Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

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Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

Question

How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms

We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...

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Export option is not coming for me .

Hello Team , How do i get export option Thanks for your help !

Question

Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

Question

onChange client script with Script Include issue.

We have two forms, Form1 and Form2 (catalog items), which can be triggered either individually or sequentially.Both Form1 and Form2 are configured with similar variables that are automatically populated using onLoad and onChange client scripts.When F...

Question

gs,getUserId returns wrong value in ACL while impersonating

Hello Guys, I'm trying to check if the Requested by user is the same loggedIn user so i checked this in the ACL but gs.getUserID returns my ID not the impersonated user here's the code : (function () { var userId = gs.getUserID(); var internalUserI...

Question

Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

Question

How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

Question

デジタル・ヴァンガードCIOは何を実践しているのか〜デジタル変革で価値創出を持続させるための構造要件〜

はじめに多くの経営層がDXに多額の投資を行いながらも、「なぜ成果が出ないのか」「どこで実行が止まっているのか」を明確に説明できない、という構造課題に直面しています。 Gartnerの調査によれば、デジタル変革において期待通りの成果を上げられている施策は全体の約半数にとどまっています。しかし、同様の制約環境下にありながら、継続的に高い価値創出を実現している企業群が存在します。Gartnerが「デジタル・ヴァンガード」と呼ぶCIO／CxOのグループです。彼らは投資規模の大きさではな...

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Thought Leadership

Report on Email Notifications

Hi Team, Can anyone guide here,I am trying to create a report on email notification table for change notifications where conditions Type is Normal, Standard or emergency.

Question

Resolved! Create Record Action throws "Error occured while inserting record: null"

I'm building a process Engine flow that will add a user to a group when the RITM is approved. Every time the flow runs, it errors on the Create or Update Record Action with the following: { "Action Status": { "code": 1, "message":...

Question

Resolved! Does ServiceNow Discovery support Aliaba Cloud?

Does ServiceNow Discovery support Alibaba Cloud?

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Discovery

Solution to redirect from PAE dashboards to workspace

After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...

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Configurable Workspace
Platform Analytics Experience

Why don’t complaints created outside business hours appear in the queue after schedule opens?

We have configured a schedule on an AWA queue so that work is assigned only between 9:00 AM and 4:00 PM BST.Our expectation:If a complaint is created outside this time range, it should remain in the queue and then appear in “Queued Work” once the sch...

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