Create reports

What would be the best way to create reports of incidents and requests that have not been closed and are considered violated, for the departments? The department should only receive data related to it and should be sent weekly.

• Question

report

i am getting mis-match in number of records when i switch between group by state & assignment group. when i group by state, i am getting 538 records and when i group by assignment group i got 368 records in a report.i am not understanding why all the...

• Question

CCE5048 - Enhance your Catalog Items with Contextual Popups!

Session: CCE5048 - Enhance your Catalog Items with Contextual Popups! Hey There! If you've wound up here after watching my session and wanted to see the nitty-gritty of how you can improve your service portal experience, keep reading. If you've foun...

• Article
• Multiple Versions
• Scripting and Coding
• Service Portal Development
• User Interface (UI)

Regarding glideDateTime

I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...

• Question

Typehead Search customize

Hi guys,  is there a ways to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens.  My goal is, that the result page (id=search) appears under my Searchbar like this: This is my custo...

• Question

Business application field value is not visible for non admin users

HI , in Business application > under availability > I had added one field, and this field and value inside that field is visible to admin but the same when I tried to test by impersonate with non admin user added field is visible to non admin user bu...

• Question

Fix Script not pausing at Debug Break Points

Please reference the attachment.I have Breakpoints set on every statement in the script.I start debugger, opens separate window - then from original window, I run fix Script (not in background).  Script completes without ever pausing for a breakpoint...

• Question

Work Notes Mandatory Popup Appears on 'Close Task' Despite Entering Notes after Zurich Upgrade

I'm facing an issue where a mandatory field popup for Work Notes appears when a user clicks the 'Close Task' button—even though they have already entered work notes.There is a UI Policy configured to make Work Notes mandatory when the task state is e...

• Question

"No roles added": SNPI Story 1 - Build a Scoped HHD Application FAILED

I did all the parts of the task correctly but still "flunked" the task. It's telling me that I didn't create the "admin" and "user" roles even though they it appears that I did. I  followed the instructions, as shown below, but it's still telling me ...

• Question

How to write prompts in Prompt editor?

I am using ServiceNow's AI generated prompt assistance. What ever prompt it is generating, I am using the same but it throws an error.(1) how to troubleshoot/understand why the promt is not working (strange thing is, it is SerivceNow geenrated prompt...

• Question

How to change the Edit Members display for Change Request?

Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request.  This is confirmed by the number field on Task being the display for the Change Request table.  We recently put in an override for the S...

• Question

list of records not showing when we put condition Less than

Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...

• Question

Add Agent Name in Live Chat message

• Question

ACL to Restrict Access to Specific Records

 I’m trying to create a reusable ACL that restricts access to certain records (e.g., interaction records) so that only users with the admin role can view them. Ideally, I’d like the script to be generic enough that we can easily add record numbers to...

• Question
• Incident Management