CIS - Data foundation

Hello Everyone,Choose the correct answer with explainationQuestion - A CMDB Administrator needs to prevent duplicate CI creation from import sets that load data into the CMDB from vendor shipment files.How can the Administrator do this?A. Create comp...

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FSM

Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...

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Price is not populating in the catalog selection page

My product i have created product offering characteristics, once i clicked customize button its characteristic options are showing but not its prices.  

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ServiceNow Database Growth & Record Deletions

We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...

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"Add to Update Set" link disappeared

Hi friends! Would you smart guys know why the "Add to update set" link just vanished (after upgrade). I read that could be the disabled Ui Action, but there's no such Ui Action called "Add to Update Set" that I could find. Does anyone know how to sol...

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ATF on Australia upgrade failed because of client script not run on the Client Test Runner

I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.However, when the ATF runs using the Client Test Runner, the Client Script ...

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Issue related to Cascading Filter Platform Analytics

Hi Everyone, I’d really appreciate your guidance on an issue I’m facing while setting up a cascading filter, where Filter B should follow Filter A. Here’s the context: My main table (Incident Reduction) has two fields: Application and Department.The ...

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I wanted to create dasboard as per below screenshot.Has anyone implemented similiar dashboard

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Configure the CMDB Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...

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vendor management workspace

In the Vendor Management Workspace, I want to arrange the related list tabs according to the screenshot provided. How can this be achieved?When I arrange the tabs, the changes are not Reflected, I have attached the screenshot below.  

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Decommission Udemy Platform Access and Integration

Hi All,As an admin, I would like to decommission the Udemy integration currently set up in ServiceNow. I’m planning to create a runbook outlining the steps required to safely and completely disable/remove this integration.Could anyone guide me on the...

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SAP Security roles and GRC Automations

Just an wild though why can't we integrate AI Agents , LLMs like Joule or Claude and use HITL(Human in the loop) into SAP Security and GRC module to assign the role automatically via one chat bot or any tool that will specifically solve the regular c...

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Task Intelligence for ITSM in run background only mode in production

Hi All,If we enable Task Intelligence for ITSM in run background only mode in production, will it have any performance impact on agents or end users during incident record creation or updates? Are there any best practices to consider?Any insights or ...

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Getting this Error while running ATF

Hi  Recently we have upgraded our instance to zurich i am trying to open an incident form in ATF and i am getting the  below errorI created user with itil role and with that user i am opening the incident form and setting the values, getting this err...

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Delta Exam Guide (Zurich Version)

Hi everyone! This article originally began in another post which was from the Orlando version, but has now grown in to this comprehensive article that has been viewed over 240,000 times AND has over 250 Helpful ratings! This article contains both a "...

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