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Load Quiz UI page is broken

Hi Team, Quiz designer we use has Load Quiz UI page and it must show list of quiz created, but its not showing. Only for admins its showing the quiz. How to check the feature in OOB instance i couldn't find quiz module in OOB

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Create new case page in Workspace

Hi Team, How we can make some changes in create case page in workspace. Like in my name drop down along with department ,id i must add country location, Whether it will be customization on ui builder level or any configuration case can be done?

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unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Resolved! Remove Tab in HR workspace

Hi Team, I need to remove create interaction option in HR landing page. I have modified in sys_ux_page_property.LIST and chrome_tab and removed few values. The interaction is hidded but i still see the empty space which is clickable. {"contextual": ...

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Parent Change Request Schedule Date Change Not Cascading to Change Tasks – Conflict Issues

Hi All, We’ve noticed a recurring issue in our Change Management process: When the Planned Start Date or Planned End Date is updated on the parent Change Request, the associated Change Tasks do not automatically update to match the new schedule.This ...

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Resolved! List is not showing in History

Hi all, I am not able to see 'List' for the newly created table. I even check audit = true for some of the fields.

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Resolved! How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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Resolved! How to implement create knowledge Ui action for a custom table which is extending case table

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...

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Trigger Data Certification for newly created CI

Hi,I have created a catalog item that for creation of Business application. Once business application is created, I want to trigger a data certification job only for that newly created Business application. Is that possible? Thank you

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How to make time zone editable for non admin users in employe center portal

Hi Team, As an admin I able to edit the Time zone(Screenshot 1). But I want timezone to be visible/editable by all ECpro users.(screenshot 2) will there be any specific role that needs to be assigned to user to make timezone visible and editable. Th...

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Flow is stuck in Wating even if task is closed completed and the state is Active true ,

In One of my flows i have create task wit Wait checkbox checked when i run this is stuck in waiting even if the task i cloased completed , but the state of the task is stuck in true i am not able to find the root cause for this

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SMTP with Oauth2 via office365

For a customer I am trying to setup outgoing emails via office365 using SMTP + OAuth2 authentication.The oauth authentication works.ServiceNow can connect to the serrver and deliver mails to office365.However the emails are not sent because office365...

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MS Graph for Email integration

Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...

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