Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those  dashboards as needed.  Yuck. One question still remains, How ...

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Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc

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Data Certification for CI and Relationship

Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...

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Variables value automatically removed when I save the sc_task

I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc_ task , when end user full values in these variables and save the record then value will remove from there . There is no ui policy or client script but...

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Integration Hub Starter showing overallocated

 Integration Hub Starter is showing as over-allocated in Subscription Management, so we need to address this. Could you please help us identify the root cause and let us know which module or activity is contributing to this usage?

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• Architect

MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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need to fetch removed users list from itil role

HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this. 

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• Incident Management

Missing images on KB0862295

Hi, I am working on our Microsoft AD v2 spoke to connect to multiple domains. This KB article is a good source of information, however, the images are missing. Could anyone help me where I can find the details of these.https://support.servicenow.com/...

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Unable to create records in Salesforce Case table (Salesforce Spoke)

I’m facing an issue with the Salesforce Spoke in ServiceNow.I cannot create records in the table sn_sforce_v2_spoke_st_cases, even with the required roles. The table does not show the “New” button, and when I try to create a record via Flow Designer,...

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Registration information for the South Florida April 1st, 2026 SNUG Meetup

SNUG Members, Below find the registration link to the April 1st South Florida SNUG MeetUp.We have several AI use cases from local companies in South Florida, see high level agenda below, share with your network and hope to see you there. Registration...

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Integrating Genesys Cloud Chat with Now Assist for Reply Recommendations

Hi Community,I’m currently working on a project where our users initiate chats via Teams, which are then routed to agents using Genesys Cloud. We are looking to leverage Now Assist (Generative AI) within ServiceNow to provide our agents with Chat Rep...

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ServiceNow survey

    Is it possible to remove  Survey is in reference to HRC0024213 [HRC0024213] , the repeating request number from the survey form.  

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