Workflow

[LJ_23]

Hi All,

Problem: 

During an upgrade there is manual intervention needed when changing the state on a record from 'Scheduled' to 'Implement'

The change outside of the upgrade is automated, but it only pauses during an upgrade, please see attached image which shows the workflow. I have highlighted where the issue is happening. 

Currently it uses sys_trigger to move them on in the old workflow style and they get paused when system is upgrading.I need a way to automate the workflow nudge.

[Tanushree Maiti]

Hi @LJ_23 

Refer this KB : KB0750135 Workflow timers are stuck  . Hope it will help you.

[LJ_23]

Hi Tanushree Maiti, this KB article was not necessarily helpful as the cluster control - is already unticked and I could not access the subsequent related KB articles