ServiceNow Community

Why did CMDB show an outdated IP for an existing CI ??

Hi All,We recently noticed that a CI had an outdated IP in CMDB, even though the CI was discovered with a new IP.How can we ensure that discovery automatically updates existing CIs when their IPs change in the future?

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List Collector showing as SYSID when seen in Demand Rec Even when refers to same Table- BusinessUnit

I have a Record Producer where in I have a Field called = Impacted Business Unit which is a List collector and it is referencing to "Business Unit" Table and it is mapped to "Impacted business Applications" of Type -List , it is a custom field in the...

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"Welcome to ServiceNow"

Hello, when I was using Washington version of SNow as a beginner I went and started with "Welcome to ServiceNow" on demand training. After completing that, I saw a message it was "Retired". What has replaced it? I need to pass the new On-demand train...

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Changing the colors on a pie chart

I am trying to change the colors on a pie chart to match up with certain pieces........red for red, Green for Green etc.Below is how it is currently configured and I was hoping the colors would match up correctly as I cannot find anywhere (with my a...

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Resolved! Looking for a complete list of Advanced Risk Assessment tables (and system names)

Do we have a reference or documentation that lists all the Advanced Risk Assessment tables in ServiceNow including both the display names (like “Risk Assessment Methodology”) and the system table names (like sn_risk_advanced_ram, sn_risk_advanced_ara...

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How to configure list columns for a group of users

HiI have a group of "investigator officers", I want all the users in this group to have the same view, specific columns on the SCTask list. How can I implement this?Thank you

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How to remove the special instruction field from the order confirmation window

I feel like we do not use that special instruction anywhere in our environment. Even if we are filling something inside that field, it doesn't get reflected inside those requests. How can we remove the special instruction field alone, yet keeping the...

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survey is triggering twice

i have made a survey and when on a catalog i am generating ritm and making it closed complete the survey is triggering two times but i want it to trigger only once i.e for one ritm a survey is triggering 2 time

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Interaction between cmdb_ci_spkg and cmdb_sam_sw_install

Hi ITOM CommunityI want to understand how the OOTB discovery names the discovery software. For Window machines I see that the sensor uses this.addToRelatedList('cmdb_ci_spkg', filteredPackages, '', '');I confirm that in that table I have the correct ...

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Copy/Paste Attachments Into Incidents/Forms

Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.

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Get Familiar with Agentic Workflows & AI Agent

We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...

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Support - Customer Enablement

Get to know Now Assist AI Web Agent | Watch the demos

What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...

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Expand list navigation in the workspace

Hi everyone, I've added a list navigation in the UI Builder.I've been looking for a way to expand the list menu by default for a long time. Unfortunately, I haven't found a solution. Is this possible, and can anyone help me? As an example, the list m...

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Scheduling the report error

I am trying to send a few report's in an email as Embedded PNG's but the PNG come back empty in the email. When I googled it said the limit of data points was hit which is why it returns an empty PNG but the data that the report gives back is not tha...

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Business Services - Service Offerings - Categories

Hi community, I'm actually working on Service Offering configuration, for my customer.I'm not specialized in this kind of subjects, but I have understood that a Business Service is a parent of several (or one) Service Offerings. My question is about...

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