ServiceNow Community

Create a Record Producer in ServiceNow that updates an existing user's record

I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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Customer Service Management
self-service

Table layout with UI builder - with accessibility standards

Hi, I'm using UI builder to build a page that has a layout that looks like a table. The cells need to contain interactive elements like checkboxes, links, and text.My current approach is to use the Repeater component to create the rows. Inside each r...

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Any Advice? First ServiceNow Job

Hi Everyone! I recently joined ServiceNow University and am planning on finishing my certification by this upcoming weekend. I have about 5 years of software development experience on the side. I was wondering if there are any tips on how to land my ...

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SOW SLA and timing not showing the correct information

Hi all, When I open my ticket in SOW, under record information->SLAs and timings, I don't see the correct information on my SLA. Example: the response SLA for 60 days but it shows 7months 3 week. However, when I click on view all SLAs, I do the see t...

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How to use AMB Record Watcher in ServiceNow UIB

AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...

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UI Builder : Next Experience

Career path for Customer Success Manager in Service Now

Hello Everyone,I'm currently holding 7 years on experience in Customer Success and now wanted to shift my career in ServiceNow domain.Can someone please help we with the learning path I can opt or any certification that might help me grow in this fie...

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Reports based on Priority

Hi team,I created a report on the Incident table, but I can’t figure out how to show it priority wise. Can anyone guide me?

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Change Approval Policy

I need at least one user from each of these 11 groups to approve the Change in the decision step. However, what is happening now is that if one user approves the Change, the approvals from the members of the other groups are no longer required.All th...

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incident state moving

incident is move from resolved to Close state in 7 days OOB. but logically how it happened OOB mean which script include or BR is running for this or something else. Can anyone please answer to this quire please. Thanks in advance...

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Auto assignment of sn_cmdb_user for CMDB Workspace

How should I be managing the assignment of the role sn_cmdb_user? I would think this role should be automatically assigned in the situation a cmdb_data_management_task is assigned to a specific individual but that is not the case. I'm curious should ...

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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Now Assist Guardian FAQ

What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. NowAssist Guardian is a built-in platform component that ships with our GenAI Controller and is key to Ser...

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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Resolved! [Article] How to Open and Manage Incident Tickets in ServiceNow

It always happens at the worst time: your VPN can't connect, a printer goes offline, or a key app crashes for no reason. Every minute that ticks by means lost work, more frustration, and alarms for your IT help desk. The good news? Logging an inciden...

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Additional Comments Placeholder

When user adds any additional comments notification is triggering. I need to give as a warning message that "comments posted here will trigger notification" this message needs to be placed in Additional Comments placeholder. how can we achieve this o...

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