ServiceNow Community

How to hide full name using auto-complete for reference field

Hi,Does anyone know why I can’t hide the Full Name in the portal and instead show only the First Name and Last Name? ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name;email;user_name,ref_ac_columns_search=true,ref_ac_display_v...

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How to restrict the form to be submitted when the script condition matches and to retain oldValue.

Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...

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Initial NowAssist Panel activation doesnt work

Hello eveyone,I am experiencing an issue with the "initial" activation of the nowassist panel. In Test- and Dev. Instance it wasn´t a problem. The only difference there is that we directly activated the VA too, what is not intented in prod in the fi...

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How to add static option on Lookup Select Box catalog item variable?

Hi,I have one requirement. I have three catalog form questions (Q1, Q2, Q3) referencing the same table. Q2 options depend on Q1, and Q3 options depend on Q2 using logic in a Script Include. I need to add a static option to Q3 regardless of the dynami...

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Adding Participants to Teams Sidebar Conversation – Access Issue

Hello Community,I'm currently working on integrating Teams conversations via the sidebar in ServiceNow. When I try to add participants to the conversation, I receive an error stating that the user does not have access to the record.I’d like to unders...

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How to get CSA Voucher Free

Hello,I have completed the CSA course, but when I try to claim the voucher, I am required to pay $300.What should I do to use this voucher for free?My account is registered with a Gmail domain.

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"The reference to entity "sysparm_stack" must end with the ';' delimiter

when I open the incident on mobile I am getting the following error message "The reference to entity "sysparm_stack" must end with the ';' delimiter".

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Finding all the workflows which are routed to specific group

Hi Anyone can help to find all the workflows which are routing to specific groups or task activities, we have new task to replace the group in all the workflows as currently groups are consolidating. workflows or catalog item names are not given. Th...

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Compose Email Workspace is Displaying HTML Tags Instead of Formatted Content

In ServiceNow Workspace, the Compose Email body is showing HTML tags as plain text instead of displaying formatted content. For example, when I use bold or other formatting, I just see the HTML code in the field. How can I fix this so that the email ...

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Save button on Incident form disappeared

Hi Team, We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button. even checked system property "glide.ui.advanced' also no...

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How to call a global script include from now-sdk?

Hi now-sdk community, I struggle to complete the following task: calling a global script include from my now-sdk scopped application. When the following snippet runs well in a bg script (executed from my application scope): var test = new global.inb...

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Unable to update company details in the Application Service(cmdb_ci_service_auto)

Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...

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Data Foundations

Timeline translation in the CSM/FSM Configurable Workspace is incorrect

The translation for the Timeline in the CSM/FSM Configurable Workspace is displaying incorrectly. Specifically, the option 'SHOW DETAILS' is not being translated accurately to Portuguese (Brazil).Instead of the correct translation, 'MOSTRAR DETALHES,...

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How HR Cases are assigned to agent.

I need some information about how HR cases are assigned to agents, assignment is determined solely by the number of active cases the agent has, if cases in "Awaiting Acceptance" status are included in the agent's capacity, or what the criteria is. if...

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Resolved! IntegrationHUB ETL data not matching on Identification Rule(name)

Hi guysI am having a weird issue were my one identification rule is not working. The Identification rule is only set on name because there will be multiple data sources updating parts of the ci. The target table is set to a CMDB table extended from c...

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