ServiceNow Community

Should Application Service linked to Server table or Virtual machine instance table?

Hi, We are in process of drafting our data model for CMDB/CSDM and I have a main question. Should we map the relationship between Application Service/Service Instance to Servers(cmdb_ci_win_server/ cmdb_ci_linux_server etc) or to virtual machine ins...

Question

Unable to set unique field to true on one of the user table column

Hi, I am getting error while trying to make one of the user field (email or employee id) as unique. Objective is to make sure perticular column doesnt accepts duplicate values. I know this can be done by before business rule too but would like to us...

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ATF Validate Outboud Notification

Hello all, I want to validate an email was send to the members of the assignment group of a record created but I am getting "Could not find email matching conditions:" error. How can I add correctly this validation? Thanks.

Question

Security Health check Process

Can any one help me understand the process for Security health check. What all should an Admin validate to make sure they are working as expected.

Question

The Agenda: Developer Passport Starts Tomorrow!

Australia release season is here, and we're kicking things off a little differently this time. Welcome to the first ever Developer Passport week. Tomorrow, March 12th at 8AM PT, join us on the Developer Program YouTube channel for the Develop...

blog

Mail Script - How to get the first name of the variables reference type

I need my notification email body to show the first name based on the email of a supplier contact. I have two reference field, i need to get the first name of both variables to be shown on my email notification. anyone could help me with this? thank ...

Question
Catalog Item
Email script
Notifications

How to transfer record form information to the service catalog (platform display portal screen)

I would like to copy the field information from the following record form to the catalog item input form: An important requirement is that the catalog item entry form must be displayed in the platform content frame, not in a separate tab or window. ...

Question

SLA definition: Breach Time / Planned_end _time MATH

TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...

Question
Service Level Management

CSD with SCCM

I want to do integration with Client Software Distribution through SCCM firsst thing I cannot found plugin for version 1 CSD 2.0 is available but it doesnot allow SCCM it only Allow jamf, MS Intune and MS endpoint configuration Version 1 allows SCCM ...

Question

Data archive

We are Planning to archive records from the Incident and Change tables. We have the following questions that needs your guidance. Performance impact when the process runsDuration to archive the records ( we have plenty of records)Process to follow w...

Question

Users that have not submitted a Time Card

Hi I am trying to create a visualization for a dashboard that shows out of the 202 users with the timecard_user role for Last Week and This Month the number of user with no time cards.I have tried a database view and that is not working. I am cons...

Question

How to make mandatory incident fields editable in playbook after creation?

I created a playbook that triggers on new incident creation. During creation, mandatory fields get filled as required.Issue: After creation and playbook trigger, these mandatory fields that were filled during creation now appear as read-only in the p...

Question

Sydney ServiceNow Enthusiasts - March 2026 - Explore Workflow Data Fabric

For our first event of 2026, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks. Register : https://sseg...

Event

Put an alert into maintenance for ci during a recuring period

Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...

Question
Event Management

How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

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