IT Asset Management system properties

What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.

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SOW - Chat Reply Recommendations modal starts off too small

Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...

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Using OR For Two Separate Dashboard Filters

I need to do show results from the cmdb_ci_business_app table where FieldA = True OR FieldB = True. I can't figure out how to do this on the dashboard that I already have.  For now, I filtered in the source and set it on it's own tab but I would like...

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• Dashboard

Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)

Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)Store app not showing HRSD specific Impact Value Management plugin. I can see other 11 plugins for ITSM, HAM etc, but not HRSD specific

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Design Trade-Offs in ServiceNow – What I Learned from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I realized that most implementation decisions aren’t about “right vs wrong” — they’re about trade-offs. A few examples I encountered: • Flow Designer (reada...

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'Cost' field is not populating in TCO table.

Hi Community,I am facing an issue while importing data in TCO table (sn_apm_tco), so when I am importing data via import set after import is complete every field value populates except 'cost'. Can anyone please help me to know why this is happening.T...

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Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?

Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?Use case - Ticket volume is <5M recordsRequirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options...

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In ServiceNow Platform Implementation course

Hello , I want to complete the ServiceNow Platform Implementation course  . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...

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Not able to install application from local vscode environment

I have successfully installed the application from local vscode, but the later install commands does not seem to work. What I am doing wrong here? The build works, but not the install command.

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In NERM, what is the table we need to use to report on Extended Resource Assignments

Hello AllIn NERM, is there a way to report on Resource Assignments that have been extended. In previous resource management module with Resource plans there used to be a fields to capture Extension state and type. Is there an equivalent we can report...

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Child tickets assigned to multiple assignment group

What are the rules of parent child incidents relationship in ITIL. Is it possible that the child tickets could be assigned to multiple assignment groups as per the current ITIL standard practice ? And in that case how to pull monthly incident report ...

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How to Verify a Drop-down List Value in a Specific Field

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Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl

DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...

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Mfg Part Number and Supplier Part Number in PO line item

During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...

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