ServiceNow Community

Timezone issue

Hi We tested the following script and it worked fine then: var currentDate = new GlideDateTime();// Set the date to the first day of the next monthcurrentDate.addMonths(1);currentDate.setDayOfMonth(1);// Subtract one day to get the last day of the cu...

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Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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change

When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...

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Show group member in list collector based on another variable from sys_group

Hi, How can we filter the list of user in list collector based on what is selected to another variable, variable 1 = groupvariable 2 = goal is to show list of member only based on selected in variable 1. In my mind I need to use onchange and script i...

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From Purchase Order to Retired Asset: Closing the gap with ServiceNow’s Source-to-Pay (S2P) and EAM

There is a familiar moment in many organisations where finance believes an asset has been purchased, operations believe it has been deployed, and technology believes it hasn’t yet been onboarded. 3 truths, all partially correct, none stitched togethe...

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Scripting Issue: SCTask Flow Email is not generating a complete description

I created a script for a multirow variable set. For each row in the request, it should populate in the description of the task and the system generated email should display the complete description of the task. However, say the user request two rows:...

Question

Performance Analytics Report

I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...

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Language translation for notification

Hi If a notification is created in English and sent to a user whose preferred language is different, the notification will be displayed in English or user preferred language. Is it possible to change the language automatically to the user preferred ...

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Resolved! Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...

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Error message in Service Portal

Hi, When i am opening any existing records of incident/project in the service portal i am getting a popup of sys_id of that record and a false popup as of the attachment.Please assist on this ASAP. Thanks,Vamsi

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Catalog Client Script

Hi all, I am trying to configure a Date variable on a Catalog Item form so users can only select a date that is at least two weeks out from the current date. Using a Catalog Client Script, I tried scripting this function, which gives me no errors but...

Question

Resolved! Discovery of Cisco Stacked Switches - New York

When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...

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Discovery

Discovery Schedule Attributes

All, first and foremost all recognition, accolades and any potential tomato slinging should be directed at @aleck_lin . He is the author, creator and brilliant mind behind this great enhancement to our discovery product. I am just your humble messeng...

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Restricting patient data visibility by HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

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Resolved! How to show only users from respective group in reference field (sys_user) table

Can anyone please explain me how to filter the users from only one group in reference fields reference to sys_user table.

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Change Management
Incident Management
Problem Management