Reopen SCTASK

User opened the SCTASK in two tabs, in one tab user closed the task and immediately changed the state in second tab, the task went to Work in progress again, need to stop this thing. Please suggest me how can I stop this activity. Once SCTASK closed ...

• Question

Please provide me the regex for extracting CN

Hi,I am working with a field that contains LDAP Distinguished Names (DNs) concatenated using ^ as a separator. I need to extract the CN (Common Name) from each DN. CNs can be either numeric IDs (e.g., 02042174) or person names that may include escape...

• Question

Auto-cancel RITMs in Waiting for Approval state after scheduled notifications and reporting.

- Generate and send scheduled reports to respective Country_Approver_License group manager for RITMs pending approval. Here group is for 15 country like USA_Approver_License, Hungrey_Approver_License so on- Send two reports at 7-day intervals (after ...

• Question

How to use script include function in report

script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = {    initialize: function() {},     getBlankRequestList: function() {        var blankRequestSysIDs = [];        var req = new GlideRecord('sc_request');        ...

• Question

Stage field not showing in Flow Designer actions

I created a custom Stage Set (Housing Flow Stages) with three stages:Waiting for ApprovalRequest ApprovedFullfilmentCompletedHowever, I have two problems:In Flow Designer, the Stage field appears in my flow stages but I cant save it. WIn the Requeste...

• Question
• Employee Service Center
• ITSM
• ITSM: General
• Notifications
• Service Catalog
• Service Level Management
• Service Portal
• Users

Auto Submit Cart Item from SailPoint Access Request Record Producer (Two-Step Checkout Enabled)

Hi Team,We installed 'SailPoint Identity Security Cloud Service Catalog' plugin and configured its connector. As part of the plugin, we received the “SailPoint Access Request” record producer and the “SailPoint Service Catalog” catalog item.With the ...

• Question

We are unable to dot-walk the Assignment Group field from the RITM Configuration Item field.

We are unable to dot-walk the Assignment Group field from the Requested Item to the Configuration Item. Could anyone please assist with this? (refer to the attached screenshot)  

• Question

new sla creations

Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...

• Question

I have a voucher for CAD exam ,can i use it in Pearson since Webassessor is not valid

• Question

Assigned To user want a REMINDER auto-generated when they change the case state to Pending/Suspended

The Assigned To  user, on an HR Case,  wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe.   This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup.   We are trying to f...

• Question
• Human Resources Service Delivery

How Can I use an IF AND Statement in Catalog Client Script

Dear ServiceNow Developer Community Colleagues, Please can I kindly ask for you assistance on how to achieve the following in an On Change Catalog Client Script (please see attached screenshot as back up). I have established an On Change Catalog Clie...

• Question

Showing emails in activity stream on employee portal

Hi, Since it is not possible to show emails in the activity stream on the employee portalService Portal: Email activity is not displayed in standard "Ticket Conversations" widget - Known ErrorI was thinking of creating a new tab in the standard ticke...

• Question

Expose associated topics on knowledge base articles

Hi,Expose assigned topics related list on knowledge article pages in platform view, Only ITSM team members and ServiceNow Admin team have access to add/remove/reassign in the topic list.I have added the assigned topics related list to the knowledge a...

• Question