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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, I started my ServiceNow journey back in late 2016 and was immediately blown away by the ServiceNow community. The amount of knowledge sharing, free informati...

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Can you collapse MRVS rows answer to a compact view

Hi does anyone know if it’s possible to reduce or collapse the answer to a question in an MRVS after the row has been added, kind of like a thumbnail or compact view?Some questions can have very long answers, sometimes several hundred words, which ma...

Question

Idea Portal: Label change on “Software Discovery Model” table (cmdn_sam_sw_discovery_model)

Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...

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SPM Project Workspace - Resource Assignment Effort Field Rounds Off Decimal Values

Hi Community,I’m currently working in SPM Project Workspace in ServiceNow and facing an issue with the Resource Assignment Effort field. When I assign resources to a task and enter effort values like 3.5 hours, the value gets automatically rounded to...

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スマホ用レイアウトを構築したい

こんにちは。サービスポータルの特定のページにスマホ専用レイアウトを構築したいと考えております。どのメニューからその構築を行えますでしょうか？

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Discovery Fundamentals On Demand - task: Creating Credentials

I am taking the Discovery Fundamentals On Demand course, and in the task: Creating Credentials, I am unable to verify either the Windows authentication or SSH authentication tests.In particular, the SSH authentication test displays the message "Could...

Question

MFA SMS message code

I am testing the SMS authentication function of MFA, but after I bind my phone number and send the authentication code, the result is "Sent from your Twilio trial account - MultiFactor.OTPMessage" instead of the actual code. Is there any way to solve...

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Causes of the Virtual Agent Response: "I will confirm that this is accurate"

When I input text into the Virtual Agent, I sometimes receive the response, 'I will confirm that this is accurate' from the bot. Is this feature typically related to Contextual Search?"I want to modify this response message.Could you tell me which to...

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Looking for insights on running a workshop for Now Assist for ITSM

I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...

Question

Require re-register MFA for PDI

Hi, I have my PDI in Zurich release with MFA registered with microsoft authenticator in my old mobile, Which I cant use now, Can anyone clarify how I can reset to have it added to my new mobile, I can't see any option available in pop up window belo...

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How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM? I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

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Using script include in SLA

I am creating an SLA with a Stop condition that checks if the "Updated by" field of an incident is set to the same person who it is assigned to. Best practice seems to be to create a Script Include and reference it in the SLA Condition field (Class N...

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How to set “Planned Benefit” and "Actual Benefit" to Project Workspace Financials Widgets

I would like to add “Planned Benefit” and "Actual Benefit" to Project Workspace Financials Widgets.I changed the widget settings and they will be reflected as shown below. However, there are currently two problems:- The amount is displayed in two ro...

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Resolved! Copy REQ Variables to SC_TASK Description

I am new to scripting, but I just completed the Scripting in ServiceNow Fundamentals class and I am trying to put some of what I learned to work. It's not coming easy to me, yet. 'description_of_request' is part of a variable set on some of our ca...

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Scripting and Coding

SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

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