ServiceNow Community

Advanced Work Assignment in CSM Omnichannel

Advanced Work Assignment in ServiceNow CSM An overview of Advanced Work Assignment and its role in omnichannel routing for Customer Service Management. Overview In an omnichannel customer service model, work can arrive through many channels, s...

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How to Set Up Calendar Invites for Outlook Using ServiceNow

Introduction: Creating calendar invites for Outlook through ServiceNow can significantly streamline the scheduling of meetings and events. This guide will walk you through the steps to set up an iCalendar event and trigger it via email notification u...

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Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

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Getting error to fetch sctask using record query after create user step in ATF

Hello community,I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonat...

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What are best practices and recommendations creating CI for cloud services, like PowerApps

Hi there, Would like to know from our beloved community any best practices or recommendations when creating CIs for cloud services, like Microsoft PowerApps and any application/service created with PowerApps. We are not using Cloud Discovery. I was j...

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Service Now Chargeback models for shared services environment

Hello WDC SNUG,I'm looking for chargeback model templates within the CSDM to evaluate the onboarding of new internal customers with associated project costs.Use Case/Scenario:What will be the business unit’s TCO expenses for using ITSM workflows for ...

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Help creating report or dashboard using javascript created today at or before 8:30am?

Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...

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How do I debug ACL?

Hello, How Do I debug ACL when it is only affecting certain group of people on assigned_to field on sc_task table?We have ACLs configured for multiple applications on that table. Thanks in advance

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CMDB Relationship Cleanup

Hi All, In CMDB relationship table (cmdb_rel_ci),I have total of 4 Million relationships for which parent is non-operational /retired or child is non-operation/retired .SO we want to clean this data with removing these stale/orphan relationships. Als...

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Resolved! How the "Impacted Services/CIs" populating automatically

Hi All, I just want to know how the "Impacted Services/CIs" populating automatically .? from where the records are populating.?

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Resolved! Mastering ServiceNow Scripting: A Comprehensive Guide (Basic of JavaScripting and Live Coding)

As a Certified ServiceNow Instructor, I have created this article to assist aspirants, developers, and implementers alike. This guide aims to give you a comprehensive picture of the fundamentals of ServiceNow scripting. Whether you're a novice trying...

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Use of product model, service model in Service Specifications, Resource Specifications in SOMT

Hi, In the demo data, I have observed that many of the service specifications, resource specifications have associated product models & service models. Also during CI creation in the fulfilment flows the model ID is referred. In context of this : My ...

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Change Request Legacy Workflow domain condition not honored on insert – BR vs workflow timing.

Hi All,I’m trying to understand the actual behavior of the “Run after business rules” option in legacy workflows, especially around condition evaluation timing.ScenarioChange Request – Standard workflowWorkflow condition uses Domain (e.g., Domain is ...

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ServiceNow Version History: From Geneva to Washington

Introduction ServiceNow has undergone remarkable evolution over the years, delivering new features, enhancements, and innovations with every release. Staying informed about these versions is crucial for ServiceNow professionals, developers, and admin...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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