ServiceNow Community

Need to create a dashboardThe requirement i for Testing Coverage Ratio (Release or Deployment Level)

The requirement is to have a dashboard for " Testing Coverage Ratio" with standard report - Test Cases Actual Executed / Test Case Planned. I know we have a testcase table and a test case instance table. But these two are not related. So Im stuck her...

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Avoid duplicate entries in the location table

Hello Community, I am looking for you help to avoid the duplicates in the cmn_locations table. As all of you know Name, Street, City, State, Zip and Country are the key fields in the Location table but we are seeing some duplicates there. Suppose on...

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Meaning of Color Indicators in Priority Column on Upgrade Details (Skipped Record View)

I have a question about the behavior of the Priority column in the Upgrade Details [skipped record view] after an upgrade.Current Understanding:I understand the priority classification based on the official documentation:Priority 1 (Highest): UI Page...

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Cannot get Now.include to work in the ServiceNow IDE

I have tried the things in this post:https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/using-the-servicenow-ide-i-cannot-get-now-include-to-work/m-p/3280008?search-action-id=387508305627&search-result-uid=3280008including adding the...

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Resolved! Query on Journey Management and Manager Hub Applications

Hi All,Can anyone share that how can we test the Journey management application and Manager Hub application on demo instance? I have already installed the plugins still the Journeys application is not appearing in Employee Center Pro. Any specific re...

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running AI Agents in parallel

Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.

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Safely connect your Badge Reader Client to ServiceNow’s Walk-Up Experience

Walk-Up Experience application provides customers the capability to create work queues and operate the Walk-Up Experience venue locations where the requests and issues are fulfilled and resolved by experienced and skilled agents – in person or remot...

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Migration in ServiceNow RPA

Hello,I'm trying to migrate a ServiceNow RPA bot process from DEV to TEST instance, but got the error:"There is no destination instance defined to migrate the bot process. Add the connection details and try again."This happens when clicking MIGRATE, ...

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SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

Article

recommendations for dealing with instance specific certificates when cloning

Hi, We're doing more mutual authentication and looking for recommendations to ensure production usage certificates do not make it into non-prod. Have seen some comments about clone exclusion on the sys_certificate table, but uncertain if there are Se...

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Doubts regarding CMDB

Hi All,I wanted to know how most recent discovery get populated in CMDB. How do we derive the date details for a particular hostname ? how an asset is populated through integration? How ServiceNow get the most recent discovery date and time for an a...

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Migration of any RPA tool to ServiceNow RPA

Hello, I am looking for any migration tool which will help me in migrating any BOT developed in other RPA tool into ServiceNow RPA.Let me know if any one can help me here.

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Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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Now Assist Side Panel - Summarizing Records While in Change Request View

Has anyone been successful at using the now assist side panel while viewing a change request, to summarize other records, such as another change request , change task, service requests, problems? We would like the capability for now assist to summar...

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How to merge Business Application Access and Software Request

Hello All, We are looking to merge Business Application Access request with Software Request. We are planning to do this because, we want to improve the customer experience by going to a single item on portal and request for 'GitHub Enterprise' inste...

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