ServiceNow Community

Issues with fields on catalog item

Hi Experts,@Ankur Bawiskar i have a field 'Request Type' on my catalog item , which is a dropdown, based on the request type we are showing and hiding the fields , and for one choice option of request type is udl changes , if i select that it should ...

Question

Why this is not working?

Disable the Short Description field only if:Caller’s department is “Finance”, AND • Priority is set to “1 – Critical”. var priority = g_form.getValue('priority'); g_form.getReference('caller_id', function(user) { if (user && user.depar...

Question

Error: Failed to create a meeting

Hello SN experts, I have completed the full integration of major incidents into Microsoft Teams and confirmed that everything is in place, however, when I go to initiate a meeting in the workbench using teams, I get an error: "Failed to create a meet...

Question

Allow different groups to manage their own response templates on incident forms.

We would like to allow different groups to manage their own response templates.I have attempted to use the Group visibility, but this only seems to work for the sn_templated_snip.template_snippet_reader role. When assigning the sn_templated_snip.temp...

Question

Add attachment to 'Send Email' flow action

HI Team, How do we add an attachment to the email if its configured from 'Send Email' action in flow designer.I have seen solutions to copy the attachment to email record after Send Email action. But will it work as the email is already triggered? Th...

Question

hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

Question

Using workflows to prevent RITM closure

Hi Community i want to prevent RITM closure if it has any open tasks can this be achieved using Workflows , i can't use BUsiness rules into my instnce

Question

Show error message on RITM without close compaleting SC TASKS

HI community, @Ankur BawiskarI want to show error message on RITM when user tries to close RITM if SC tasks are not closed complete, i am not allowed to use BR. is there any way to accomplish this requirement.

Question

Reminder mail to be triggered to Approver for change request

Hi Team,please suggest on below requirement Reminder mail to be triggered to Approver for change request once in a day after next day onwards.

Question

Authentication Error While Deactivating Jira User via REST API

Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...

Question

ServiceNow Event Management Alert Correlation rules

Hello Community,I have a question regarding Alert Correlation Rules. I need to set the Alert Group field to “Network” when two alerts arrive from the same CI. How can I achieve this? This is for the Group field, not the Assignment Group field. Is the...

Question

How to restrict the form to be submitted when the script condition matches and to retain oldValue.

Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...

Question

VA conversational catalog items

Hi Team, I need to make one of record producer to conversational item and i have made it.There is one error that we must not use DOM objects in client script to make conversational.This is the client script we use. function onSubmit() { //Type appr...

Question

assignment groups should display as fallows

Hi Placing Network, Storage, Windows (substring match in Assignment Group name) at the top in that order.if assignment group contain words Network, Storage, Windows those should be display in agenda item (change requests) see attached image thanks ...

Question

How to hide/remove Options label of Checkbox variable?

Hi All,How do I remove/hide the Options lable from Checkbox type variable from catalog item.

Question