ServiceNow Community

Process Flow: Adding a Splash of Color (and more!) to Step Display(s)

BackgroundServiceNow provides the Process Flow application, that allows system admins to configure a visualization of where a record is, in its process lifecycle. This is easily visible on an OOB instance, looking at CHG management: In a recent proje...

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Calling All ServiceNow Subject Matter Experts!

Help Shape the Future. ServiceNow Certifications are strengthened by the experts who help build it. Your real-world, hands-on expertise ensures that our exam remains relevant, fair, accurate, and aligned with the skills practitioners truly need. ...

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Send remainder mails incident state is On Hold and On Hold Reason - Awaiting for caller

We have a requirement related to the Incident record. When the state changes to On Hold and the On Hold reason is Awaiting Caller, we need to send an email notification to the caller. Additionally, if the incident remains in On Hold with the same rea...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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FAQs

Resolved! Modify provider notification before sending

I have a provider notification ([sys_notification]) that runs against the [live_notification] table and on record change, insert, and when the field name is work_notes or comments (category is 'connect'). When someone sends an @mention, the recipient...

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Reassign button customization for Smart Assessments

Hi Everyone,I am currently working with Smart Assessments for BCM (Business continuity management) scope, and we have a requirement to customize the Reassign button on the Smart assessment to pull in a filtered list of users only.I am not able to loc...

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Register TODAY for the 2025 Indiana SNUG!

Hello SNUG Members! We're excited to launch our next in-person Indiana SNUG, on November 13th, 2025 in Indianapolis! This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with pe...

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CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

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Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses. Our license usage is not functioning properly for these two products. All the usage is being applied to either t...

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CSM-One account Multiple contracts, contact to see more than one contract

I have the following Scenario.one Account, 3 contracts (A, B, C).each contract for a service offered (App Support)contract A> related to APP support Acontract B> related to APP support Bcontract C> related to APP support CEach contract has a list of ...

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WSD ACLs - workplace maintenance case ACL not working

Hi all, I am facing a very weird problem. I have an ACL (OOTB) on the sn_wsd_case_workplace_case which will allow users with sn_wsd_core.workplace_user role to write Additional Comments on their cases. Noticed that users cannot write comments on the ...

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User roles inherited but not from group and roles are not manually added. unable to delete them

Hi I found an inactive user with roles but not added in any group or not manually added. all the roles say inherited true. Unable to delete them from sys user has role table and background script also didn't work.how to deleted these roles ?

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Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

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Restrict write access to some fields for 'assigned_to' and 'assignment_group'

For Issues form, I want 'assigned_to', and 'assignment_group', users to be only able to modify certain fields. How to achieve this using ACL?

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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