ServiceNow Community

it's possible do this from flow ?

As part of this Enhancement, we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built a...

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I want to hide the some lanes from agile board

Hi All,I want to hide some lanes from agile board like Draft and Ready for Testing.Specifically for particular Groups.For Group A i want to have Draft and Ready for testing in the Story board lanes.But For Group B I don't want Draft and Ready for tes...

Question

How to archive records from Conversation Task and Conversation Message tables?

Hi Community, We are working on data archiving in ServiceNow and have a question regarding archiving Conversation Task and Conversation Message records.Currently, we have archive rules in place for Interaction and Interaction Log tables based on cond...

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Setting up Automated Upstream/Downstream Entities

I have a source table where we have set up parent and child relationship between records. We are creating entities for records from the source table . Can by any chance we can automate the similar entity hierarchy creation as well without manually ad...

Question

How to change field from List Type to Reference Type

Hi All, I have changed the field from Reference type to List type but now I want to revert this back to Reference type only but the system does not allow me to change the field type, please help me to resolve this issue Thanks Ramesh R

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Personal Developer Instance
Scripting and Coding
Team Development

Can two user update the two different variable set simoulteniously before submit the request

Hi Folks, In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal? If anyone has any solution on it. Thank you in advanced! Regards,Pravin

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on change client script is not working on service operations workspace

on change client script is not working on service operations workspaceI need to auto populate the location, when caller is selected, but it is not working, please help me with thisfunction onChange(control, oldValue, newValue, isLoading) { if ((isL...

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Read only role to view cases in CSM

Hi,Is there any read-only role to view cases in CSM which does not cause license? Kindly help.RegardsSuman P.

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Create request in cross scope

I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.I have tried various methods but is still un...

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How to calculate risk factors and how to configure risk factors in change

I want how to calculate the risk factors and how the risk factors are reflecting in change what are the configuration steps behind them. I also want how to update the risk factors in change.

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Change Management

UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields. the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

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: Task Intelligence Incident Categorization – Recommendation Message Not Displaying

Hi All,We deployed the OOTB Incident Categorization model in Task Intelligence with prediction set as Recommendation. While editing Short Description and Description, the defined recommendation message does not appear automatically; it only shows “To...

Question

Resolved! Catalog Item not prefilling the form

I have a catalog item that needs to prefill two fields, the short description and description. I have the link setup to send the data over like so. /sp?id=sc_cat_item&sys_id=72ba83d1b35313007a6de81816a8dc54&sysparm_variables=%7B&var_short_description...

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Resolved! Platform Analytics Pivot Table creation with Table data and Formula Indicators

I am attempting to create a Pivot Table in Platform Analytics, a task I have successfully done many times before.The difference this time - I am using columns (data sources) from Tables and want to add a couple of Formula Indicators. My Example Layou...

Question

Send a Business Criticality Survey to the IT Application Owner of Each business application

Send a Business Criticality Assessment/Survey to the IT Application Owner from the table Business Application.Initial send needs to be a bulk send to all Business Application IT Application Owners at the same time which meet the conditions. Condition...

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