How to do Reconciliation in sam pro.

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Automatically click yes button in ATF

In ATF by using Click component (custom UI), how to click yes button automatically without manual Involvement. 

• Question

Flow Designer - Dynamically expose Variables to Variable Editor

Hey everyone!I'm having a problem with exposing Variables Editor with the request's VariablesI'm using a flow designer for more than just 1 Catalog Item, its a very basic Flow that opens a task and set an assignment group.I use "Create Catalig Task" ...

• Question

Script include which is triggering from scheduled job is giving performance issues

Hi To update the "age of incident" field value (like 0-3 days, 15 days, more than 15 days), the below scheduled job and script include  written but it is giving performance issues due to looping all the incidents on hour basis and populating/calucula...

• Question

Issue configuring new CyberArk CCP Integration

Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich.  We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client.  I belie...

• Question

Catalog Client Script – Make Variable Editable Only if User Is Member of Assignment Group

Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...

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Variable typ = Multi Line Text

how many characters can this variable typ handle in a built formular.

• Question

Reject and Request for Information button is required on ESC portal

hi all, Is there any way were we can get Reject and Request for Information button is required on ESC portal near Approve button?. Please help   

• Question

How to distribute your app between instances for testing

Before you submit your application to be certified, you should test the installation process from the customer perspective to ensure that all your application files are contained within your app and are installed on the customer instance.   You can t...

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Hide the name of the ticket handler name

Hey Guys,As per the attached screenshot of my PDI , for example, Beth Anglin, handler of the request. I want to hide her name, instead of it should be her assignment group name be mentioned in the comments. I tried to clone widget, ticket conversatio...

• Question

Bulk Upload Top Level Investments - Investment Funding

Is there a way to Upload bulk "Top Level Investments" by including Funded capex, Funded opex, Funded opex and Planned benefit ?  

• Question

Guide to getting your App Certified And Certification Requirements

To list your application or integration on the ServiceNow Store (https://store.servicenow.com) you will be required to go through the ServiceNow certification process. This article will help you understand certification, how to prepare for it, and ho...

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Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record    

• Question

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

• Question

Workday SAM Pro Integration - Data Brought In

Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...

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• Integrations
• SAM Pro
• Workday