ServiceNow Community

HyperLInk in field label

Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...

Question
Incident Communication Management

Looking for Certified Platform Owner Associate (CPOA) Exam Prep Recommendations

I am preparing for the CPOA exam, and I'm curious to see if there are study guides/plans available aside from ServiceNow University recommendations. And yes, sample questions would be greatly appreciated, too.

Question

Untangling Years of Customizations: How Do We Get Back to OOB?

My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...

Question
Change Management

Difference between AI agent , Now Assist and Virtual agent.

1. AI Agent:AI Agents in ServiceNow are like smart digital teammates that understand what needs to be done, make decisions on their own, and take action — all within your workflows. Powered by Generative AI and large language models(LLM), they simpli...

Question

Tying Knowledge Ownership through CSDM

My approach leverages the power of the CSDM model for ownership and accountability. Allowing you to scale to any team, dept, line of business into Enterprise Knowledge Management. while minimizing knowledge mgmt overhead. The idea is that all items i...

blog
Configuration Management Database (CMDB)
CSDM
Knowledge Management
Workflow Automation

Rename Workspace Record Form

Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible

Question

Notify groups in Microsoft Teams channel

This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...

Question

How do you handle version control when building with ServiceNow SDK & Fluent?

Hey everyone I’ve recently started using the ServiceNow SDK with Fluent for app development, and it’s been great for managing metadata as code — but version control is getting a bit tricky.When multiple are working on the same app, it’s hard to keep...

Question

Time Worked

Hi Experts, We have a field named "Time Worked" on incidents. We have a requirement to pause this timer for other states except 'In progress'. The timer should only run when state of the incident is 'In progress'.If possible please give a composed so...

Question

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

Question

Resolved! Disable view "Default" from specific CI class

Hi there,I have a CI class with two "default" views;- View "Default"- View "Default view"Which one of these is the real/original default view, and how to disable the other one, only for this CI class ("cmdb_ci_win_cluster")?Any idea how to do this pr...

Question
Data Acquisition

Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

Question

SNPI Story 3 - Configure Groups for HHD Users - Failed

I have done everything right still i am not able to validate it . infact i deleted everything and again did everything but still i am not able to validate it . only this section is not validating else i have successfully completed everything Please ...

Question

Issues with flow action conversion to Fluent in SDK version 4.1.1

Howdy, I have recently been working on converting existing applications over to fluent and I came across another little bug that I'm curious if anyone else has noticed. When I do a now-sdk transform it appears that flows, subflows, and flow actions a...

Question