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either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

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Need to transfer chat to live agent when user seleect anything else topic in MS teams chat window

Hi Everyone, Recently we have integrated and configured Virtual agent for MS Teams. It is working as expected. But Now we need to transfer user chat to live agent when select Need more help.. or Anything Else.. from chat window. When we try to updat...

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Resolved! Issue accessing ServiceNow University

Hi All,Can anyone help me on the issue I've been facing.Upon logging in nowlearning site using my personal ID, I'm not able to access the Now Learning and it keeps looping on the SSO.https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lx...

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Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

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Retrieve a PGP-Encrypted File from SFTP, Decrypt It, and Send Data to ServiceNow

HI Everyone, I have a scenario, where i have to pick a PGP encrypted file from SFTP server, then decrypt the PGP file and send back to ServiceNow . The file contains data related to HR.Please do help me on this. Thank You, Nandini

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How to create an SC Task page variant in UI Builder to show different views for different user roles

I am working in UI Builder and want to customize the SC Task record page so that it displays two different UI experiences based on the user’s role. I am working in UI Builder and want to customize the SC Task record page so that it displays two diffe...

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Outage Records

I would like to understand the value companies are receiving from outage records. I understand from the SN literature the outage records are intended to be simplistic and are mainly data points, I would like to understand how teams are receive value...

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Attachment not showing in employee center portal

Hi All, I have a issue where a PDF document is attached to a KB article when the article is opened in Employee center the attachment is not showing, is there anyone have idea of faced similar kind of issue. Regards,Devender

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CMDB - Understanding Identification and Reconciliation Rules and Conflicts within these rules

Big Picture (one‑liner)Identification & Reconciliation rules answer two different questions: QuestionAnswered by“Is this CI already existing or is it new?”Identification Rules“If multiple sources update the same CI, whose data should I trust?”Reconci...

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Data Foundations

policy Knowledge articles shall not be visible or accessible for non user

When a policy is published, the system shall continue to automatically generate a corresponding Knowledge article in the kb_knowledge table when the Knowledge category is set to Policy. If the category is not set to Policy, the Knowledge article shal...

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In UI Macro infront of Location field need icon button once click it shows only related incident

@Ankur Bawiskar I need you help on In UI Macro in front of Location field need icon button once I click it shows only related incident for that location which opened only in last 10 days.So i used out of box UI Macro - user_show_incidents (which is...

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Resolved! Incident Access Restriction Using ACL and Custom Roles

How do you allow a non-ITIL user to view all incidents, restrict confidential incidents to an elevated role using a table-level ACL, and switch their view from Self-Service to Service Desk?

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Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Default Landing Page for SOW

Overview: This document explains how to manage and customize homepage redirection for users in the ServiceNow interface. It focuses on using the sys_homepage_destination_rule table to control where users land after logging in, based on their roles or...

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OnChange Client Script Executing after onLoad in workspace

Hi everyone, I’ve created my first OnLoad client script for the Incident table that sets the Assignment Group to a specific value. I also have an OnChange client script tied to the Assignment Group field. In Workspace, I’ve noticed that my OnChange s...

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