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What`s New Popular Posts More The latest in Community Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 3 with MVP Anders Figenschow Follow along with Serv... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 1 and 2 with MVP Anders Figenschow Follow along with Serv... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Inconsistency in Knowledge Article Workflow Field After Upgrade I’ve noticed an incons... Read More Its_Azar Specialist MCP and ServiceNow: Enabling Context-Aware AI with LLMs I have been exploring around creating a few MCP server... Read More mayankkumar Specialist Digital End-User Experience End to End Setup Hi Everyone, Has anyone implemented DEX (Digital End-User Experience) recently? I'm... Read More George_1 Specialist Portal announcement I am creating records in the Announcement [announcement] table using a Record Producer. I have added thi... Read More Tejas Adhalrao Specialist Custom Validation Error Not Displayed in Easy Import Preview Requirement We are usi... Read More George_1 Specialist Catalog item fulfilment stages How are catalog item fulfilment states configured?    Read More George_1 Specialist SOAP call timeout SOAP call is getting time out at 60 - 65 sec, how to increase the timeout for this call, its a synchrono... Read More George_1 Specialist Localization tasks are not getting created After upgrade, after requesting for translation, I'm seeing the RITM getting create... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Register Today for the 2026 Cleveland SNUG! Hosted by Karen Canavan 8 Jun, 2026 09:00 AM PDT Event Details Online REGISTER NOW — UK Public Services Summit Edinburgh - 9th June Hosted by Will T 9 Jun, 2026 01:00 AM PDT Event Details Online SNUG Greece and Cyprus 2026 Hosted by trassias 9 Jun, 2026 02:00 AM PDT Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by ServiceNow 9 Jun, 2026 05:00 AM PDT Event Details Online ServiceNow Meetup #11 in Gdańsk! - 09.06 Hosted by mgorzkowski 9 Jun, 2026 07:00 AM PDT Event Details Online Careers Are Built, Not Assigned: Navigating the ServiceNow Ecosystem with Intention (Option 1) Hosted by jasminecole 9 Jun, 2026 07:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Response Templates not visible unless you search

In the CSM Configurable workspace, the response templates do not display unless you type something and hit enter.  We will have upwards of 100 response templates, which makes is difficult for agents to remember the name of the template needed.  Is th...

  • Question

Restrict HR Live Chat for Belgium Users

Hi Team, We have a requirement where HR Live Chat should not be available for Belgium users.As part of the implementation, I added the following Context Script on the Live Agent Support topic (Virtual Agent Designer → Live Agent Support → Properties ...

  • Question

Changing scope of performance indicator

Hi all i need helpI want to use some standard out of box performance indicator but scope of this indicator is not in Global application workspace. Scope of this indicator is in specific application workspace. Because of this, I can not able to apply ...

  • Question

ATF for Incident management

Can anyone shareme the steps to create ATF for incident management(ITSM) Please share me the step by step for Incident lifecycle User creates a new incident , User assigns an incident to a group or user,Update incident status to In Progress,Place inc...

  • Question

Requested By field ask in RITM form

Hi everyone, I have a query from my client regarding the availability of a "Requested By" field on the RITM form.As per my understanding, there is no dedicated field called "Requested By" on the RITM. Instead, we have the "Opened By" field, which ser...

  • Question

Basic Auth users - where is the source of Usage count?

Hi all, Recently, ServiceNow placed a yellow banner at the top of our instances with Action Required: Review Basic Authentication Account Security. The first bullet point under Take Action is "Review the Identified Users table" (which goes to [sys_us...

  • Question

Catalog client script

Hi Team,I am trying to prevent duplicate Employee IDs from being entered in a Multi-Row Variable Set (MRVS) on a Catalog Item.MRVS StructureEmployee ID (Single Line Text)Employee NameEmailDepartmentExample:Employee IDEmployee Name123Abel Tuter123Abel...

  • Question

Unable to access "csdm_app_services" table

 In Left Navigator, If I type "csdm_app_services.LIST" I can see List view of this table, but however, when I right click and select "Configure ->Table" then it is opening the other table.. that is "cmdb_ci_service_auto" table.Provided in the below s...

  • Question

Updating our service catalog experience

We are currently experiencing issues with ticket submissions to our service catalog. On our service portal, we have it broken into two buttons: Report a Problem (Incidents) and Make a Request (Requests). Employees are so confused by everything that t...

  • Question

Order Guide Question

Hello,  I am updating a catalog that is in an order guide.  I am adding additional locations under "Access Needed", please see the screen shot below.  First, I went to "Variable Sets" then  I selected the "Question" tab, added "Access  Needed", under...

  • Question
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