Azure VMs not Populated in CMDB cmdb_ci_vm_instance table

Hi Team,We have observed that some Azure VMs are not getting populated in the CMDB → cmdb_ci_vm_instance table, even though these VMs are active in Azure and should be discovered through Azure Discovery. Missing VMs:VMNPEDCR7SE001 (10.40.3.27) VMNPSD...

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Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

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The integration between Intune and ServiceNow issue

Hi everyone, we are facing issues as following could you please help us-The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:Publisher Name Missing: T...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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Clone UAT to DEV

Hi Supporters, We have planned to clone uat to dev. We have decided to preserve user and their related tables(group,role,has role etc).1.If do i preserve these tables(user and related tables),do  I expect any mapping(sys_id) issue with the reference ...

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Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

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How to make widget checkbox mandatory

i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?

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MAC Adress in "capture asset tags" dialog box

According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...

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List all the GlideRecord methods

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Infobip Notify

・Infobip Notifyhttps://store.servicenow.com/store/app/89bb63ea1b246a50a85b16db234bcbb6You need to install this plugin from the store.We have the Integration Hub starter. Is this included in the license?

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ITSM MIM Communication templates

Hi Community, can you tell me the best way to configure and use communication templates for Major incident management who to send to?What to Send?How often to Send comms? If you have a link to a tutorial that would be really helpful Kind regards

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• Incident Communication Management

Configure AI search in portal to support multiple languages while searching catalog items

Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...

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SOM OOB Functionality is not working

Hello all,I was able to connect between Products offering catalog to his categories to their products offering. The problem is that when i create a new Opportunity, and i want to add Products using the Catalog Tab, when I click on the ‘Add’ button no...

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Platform analytics deployment issues

Hello,over multiple instances and projects, we are having issues in deploying Platform Analytics from Dev to other environments. Often times, the result dashboards are different between environments, despite following best practices for release. As a...

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