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Community activity

Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

  • Question

Update Change model

Hi folks!I need some help with the following case.At certain stages, I need to change the model (change-model) of a Change record. Currently, the change type is "Normal", but I need to switch it to "Emergency".I'm using a Business Rule (running befor...

  • Question

How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it.  I have added above one in my flow designer Action, this is coming in below way B...

  • Question

Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

  • Question

report not showing proper data

Hi, the pivot report does not show numbers in columns but shows totalsHow do i fix it ?

  • Question

How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

  • Question

How to close/resolve an incident using an inbound email

Hello Team,Has anybody achieved closing/resolving an incident from inbound email which is separate and dont have a common link to the 1st email.The system generate an initial email for an alert then generate anohter separate email for alert clearance...

  • Question

Virtual Agent

Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well. 

  • Question

The New CIS-Data Foundations Exam

There's a foundational shift happening in the ServiceNow ecosystem. For years, we’ve focused on building amazing applications and workflows, but now, there's a renewed and critical focus on the quality of the data that underpins it all. ServiceNow is...

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