ServiceNow Community

How to Handle Flexible Keywords in Inbound Email Actions for Incident Updates?

Hi Community,I have an inbound email action script that updates Incident records based on email content. The script works fine when users send structured keywords like status: On-Hold or comments:.However, the challenge is that users often use variat...

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Problem of ACL

Hello, Please could you help me with this problem, on the table sc_req_item I have this query filter : company.nameLIKElafa^sys_created_onBETWEENjavascript&colon;gs.dateGenerate('2025-12-01','00:00:00')@javascript&colon;gs.dateGenerate('2026-01-13','...

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Resolved! Currency conversion to USD

I had requirement on currency conversion, we will enter amount in variable(single line text) and will select currency(reference--fx_currency) so, user will add amount like 1000,200.50 etc and will select currency then amount will convert with USD and...

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Scripting and Coding

Schedule job Data Collection missing data recovery

Hi ServiceNow Experts, We have scheduled jobs where the class is Scheduled Data Collection that did not collect any data from 10/31/2025 to 1/6/2026 because the user account registered as "Run As" was deactivated. As a result, we have missing data fo...

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comment updates are not triggering in SNOW to SNOW integration when update via Emails

Hi Folks, The flow should trigger whenever the ‘Additional Comments’ field is updated, regardless of whether the update is made through the incident form or via email. when ever I'm trying to update the comments via incident form it is triggering the...

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I need help in List and filters task

Hello, I was doing the task of list and filters and did all the requisites.By mistake, i changed the the state of all 1- Critical Priority to IN PROGRESS. Is there any option to change the instance into the state in which the changes are not made.

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SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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Not Able to access the Instance

Hello Team, I have opened the Instance of RPA Initial Setup , but not able to access any RPA related things in the instance.Also, I tried login to the Unattended ROBOT but giving the error message as - "Validation Error Field 'SnRPAFDN is type ''Quer...

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Is certification discovery possible through ACC( Agent Client Collector) ?

Is certification discovery possible through ACC( Agent Client Collector) ? Regards,Saranya

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Possibility to customize the Project Workspace RIDAC to show the RIDAC records from sub-projects

Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...

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Project Portfolio Management
Service Portfolio Management

Deduplication template doesn't correctly picking up the deduplication task.

Hi community, I am having 1000+ deduplication tasks which is not remediated yet,So I created a deduplication template, in that template , there is a condition section which is referring this "Condition to filter CIs from the template class. Only the ...

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Reporting fix

Hi Team , I have created Compliance report based on review date , which is working fine .now user come back and asked me to have this 1.Compliance--> Compliance/Total (Compliance+Non-Compliance)2.Non-Compliance--> Non-Compliance/Total (Compliance+Non...

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Teams channel integration

Hello everyone, We are trying to integrate Now Assist with Microsoft Teams from Instance A (Zurich release).However, the same Microsoft 365 tenant was previously integrated with Instance B.Instance B has since been completely disconnected, we removed...

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Data Manager policy type "Delete related CMDB Entry"?

I am trying to figure out how to use the Data policy Delete related CMDB Entry.The documentation is not helping and the latest slides from ServiceNow does not help either. Does anyone have a step by step explanation (especially what options are for ...

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Uncheck the Enable AI Search option in Portals

When I try tu disable the AI search option and save the record it returns to enable state in a Portal Record

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