ServiceNow Community

Help...how to manage catalog request drafts vs. item updates?

Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...

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Digital End-User Experience (DEX)
Request Management
Service Catalog

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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As a partner, how can I request store applications for a customer?

Hi,I'm looking to activate a store application for a customer. I can switch to the company in the support portal, but the store doesn't seem to recognize this, as I can only request applications for the instances my company owns, not the instances we...

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Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12

The Build with Build Agent Challenge is entering its fourth year, starting on November 12th, and it's your chance to put ServiceNow's most innovative AI development tool to the test! Use this video to understand how the challenge works, and be s...

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The Case of the Ten Prompts: Investigating ServiceNow’s Build Agent

This is a personal experiment with ServiceNow’s Build Agent for the #BuildWithBuildAgent challenge. What follows are my field notes and findings. Cue the rain-soaked alleyway and a detective with too many questions. The narrated version sets the sc...

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Populate the domain values when a CI changes on incident form

Hi All,We have two fields Business domain and Business function on the incident form as shown in the image. Now we are working on getting the values populated on the form when a CI is selected. We have written before insert business rule with the fol...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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Create workflow for catalog item for guest users

Need Help to create a workflow for my XYZ project:A Guest is defined as an external third party that does not have an XYZ email account.Guest access to the XYZ ServiceNow Self-Service Portal enables guests to log incidents and requests to XYZ Groups....

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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m2m related list not added as related list

I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...

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Thank you for attending the Indiana SNUG!

Indiana Community! We loved having you at the Indiana SNUG and appreciate the time you spent connecting and learning with us. Your participation makes these events so valuable! To keep the conversation going, here are two fun questions for you: W...

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Thank you Minnesota for your participation in this years SNUG!

Minnesota Community! We loved having you at the Minnesota SNUG and appreciate the time you spent connecting and learning with us. Your participation makes these events so valuable! To keep the conversation going, here are two fun questions for yo...

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HR Service - HR Task with a task 'collect user input'

Hi, I'm currently in the process of building an HR Service that involves several tasks. First task is for the 'Subject user': the user must confirm whether the item is approved. If the item is approved, then user needs to provide few specific details...

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Reconciliation rules error in CMDB Workspace

When attempting up update attributes in the CMDB Workspace, users are seeing the following message:Some attributes aren't updated due to the application of class reconciliation rules But if these same users got into the platform UI and update the sam...

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Assistance Required with Report Export in New ServiceNow Instance

Hi Team , Good day! I hope you're doing well. I’ve been working on creating a few reports in the new ServiceNow instance, but I’m encountering an issue when trying to export them. I receive the following error message:Could you please assist me in re...

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