ServiceNow Community

Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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Documentation on Transaction Manager ↔ ServiceNow SOM CPQ Integration

Documentation or guidance on how Transaction Manager maps and exchanges data with ServiceNow SOM CPQ.Steps for creating the connection between ServiceNow and Transaction Manager (beyond Salesforce‑specific instructions).How Transaction Manager handle...

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Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...

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Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

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Performance Analytics

Avaya & Mitel Device Discovery

Hello Folks,I have a requirement to discover the Avaya ,Mitel Device & bring the data into CMDB.Can anyone please help me with what are the pre requisites to discover this devices, what ports needs to opened along with the type of credentials we can ...

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Discovery

Auto generate PDF of RITM with related list and attach to the RITM itself

I want to auto generate a PDF whenever the request is completed and auto attach the PDF to the actual RITM.The PDF should contain all variable information along with the Approver related list

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hide processing messages and the process time estimation message when triggering AI agent?

Hi Everyone , I need to hide these process messages when triggering AI agent in now assistI've tried to change the prompt, role, descriptions and list of steps.But it still shows is there a way we can hide these process messages I am trying to create...

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FCR Calculation

Need help on how to calculate FCR for level 1 Service Desk team comparing the count of incidents they created vs count of incidents resolved at level1 by service desk team members

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Destination of links to attachments displayed in AI Search results

To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...

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AI Search

Trigger Demand Assessment when state moves to Submitted

We're exploring having our Demand Assessments trigger when the demanding state moves to Submitted instead of Screening in order to better match our internal procedures. I'm hoping someone can validate my work hear and make sure I'm not overlooking so...

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Demand Management

The New button must be hidden in (SOW) for the Status Call related record in incident record

I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW). I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps e...

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Resolved! Add service catalog variable to email notification...

I need to pull a service catalog variable on "sc_req_item" table to email notification. I am reading that the variable first needs to be defined on email script before adding to the email notification which makes sense but I am not sure how to write...

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Service Catalog

see who has downloaded the attachment

Hi All , We have a requirement in which we want to see who has downloaded the attachment.Please find the code below : Also please note the table on which we want to see who has downloaded the attachment is in scoped app and is extended from task,weir...

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Scoped App Development
Scripting and Coding
Studio

Resolved! How to host multiple instances of the Virtual Agent?

We are new customers currently rolling out ITSM. We have some old specific use-cases we need to bring with us into ServiceNow without necessarily getting the specific modules yet One of these is a Sustainability Chatbot FAQ style which our ESG staff ...

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Virtual Agent

BLOG : DeleteRecord() vs DeleteMultiple()

deleteRecord() and deleteMultiple() are GlideRecord methods in ServiceNow for deleting records from tables. The first targets a single record, while the second handles bulk deletion based on query conditionsDeleteRecord():deleteRecord() performs to d...

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