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Regarding population of due date

Hello,I have a requirement where when a catalog item is submitted it is stored as a request in a table.So we have a variable named due date where it stores the date when the request is created.But now i have a requirement that due date should be popu...

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reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

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Service Graph Connector Azure

Hello , We need to integrate ServiceNow discovery for Azure using Service Graph Connector.I am looking to documents but still need some go ahead as confused 1) Do we need to set up oAuth ? or we simply need Azure Service Principal? for Discovery.2) D...

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g_form.removeOption() is not working in multirow variable set catalog client script.

We have a catalog client script on MRVS to hide drop choice based on users cost center. But choice is not getting removed even after adding a catalig client script.Sample code : var allowedCC = 'a6754a8b97438a505f88b3a3f153afe5'; var ga = new Glid...

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What role should ServiceNow Auditors have?

What is the standard approach to provide roles to Auditor and what roles has to be provided who can read the data for audit management?

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CWM & EAP: Agile Guidance

Agile Guidance ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of agile maturity.In the attached de...

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How to translate KB articles category name

Hi Team , Please help me put How to translate KB articles "category name" kindly give me solution asap.

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How can we add the restirction in list view without using any server side script or ACL's

Hey Community, I have a requirement where I want to restrict the list view according to the role. Let's consider there are 2 roles, role AB and role XY, so without using the ACLs and any other server-side script, I want this to be achieved. Do let me...

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Update default values on a self-service Incident

Would like to understand where I can customise the default values on Incident fields, when a User creates a ticket through Self-Service/Employee Centre please - want to update default value for the Urgency field.

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Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

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Now Assist Incident Resolution Notes skill

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

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Trigger Multiple approval from flow

Hi all, I want to trigger based on some conditions i'm using multi row variable so each row has the approver based on the condition it should trigger to that specific approvers. Currently I have created a custom action where i'm getting output as com...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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A mechanism to change the value of the approval field in the request record from "not requested" to

I have linked a catalog item to a flow.However, after migrating using an update set, the flow stopped working for some reason.After investigating further, I realized that the approval field of the request record was still set to "not requested."In th...

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