ServiceNow Community

Add Comments to selected items in catering request

Hi all, When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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Reset guided setup

Hi Everbody,How can I reset the release upgrade guided setup? I skipped and marked as completed.

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Need to Mask/ encrypt the field values for some user roles

Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...

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Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

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Is it possible to change Discovery Source name from "ServiceNow" to a custom value?

Hi! We are running VMware vCenter Discovery via MID Server in our instance, and everything is working well, CIs are being populated correctly (vCenter, datacenters, clusters, ESXi hosts, VMs, etc.). However, all discovered CIs get Discovery Source = ...

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how to supress mid server down incients over weekend

Hi Everyone,We have a scenario where incidents are being generated whenever MID Servers go down. These alerts are triggered through the MID Server down script. We would like to suppress the creation of these incidents during weekends since that perio...

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HRSD playbook experience help

Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...

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Servicenow - Sharepoin Integration

Hi All,We have a requirement to upload a specific attachment to a defined SharePoint path from ServiceNow.We have installed the SharePoint Online plugin. As per the documentation, it is mentioned that full access to SharePoint is required. However, ...

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Created a taxonomy and added it to the portal but its not showing in portal

I have created a new taxonomy and added it to the portal. But it is not reflecting in the portal .

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Service Portal

How to integrate Servicenow virtual agent with copilot using bot interconnection

Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.

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Continue button is not working when we import the file through upload new version in KB table in sow

Hi Team ,I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working code : function onClick(g...

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Is there any events for Session timeouts and Forced logout?

Hello, I want to ask, is there any event generated for Session timeouts and Forced logout, or like something similar like this. I have to build a payload where I need that which all users get affected by this. Is there any event log generated or norm...

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Access need to view the Knowledge Center Data

Hi Team, User is able to access the knowledge Center but not able to see the data on the tabs "Potential duplicates" and "Top 5 potential gaps" what access is needed to view the data.

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Is it possible to create rules that control the minimum discounted price by combining Offers?

I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...

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AI powered target/KR generation for Goals/Objectives in Strategic Planning Workspace

Introducing AI-Powered Target Generation for Goals Goal/Objective owners can now create measurable, time-bound targets/Key results faster and more efficiently using our new Target Generation skill.Demo : https://www.youtube.com/watch?v=CXQOvJHVEvA W...

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goals
OKRs
targets