ServiceNow Community

When to Use Client-Callable Flows/Subflows/Actions: Let's understand with an Example!

Hello Community, Have you used Client callable Flows, Subflows, or Actions and do you know how to set them up and when to use them? Can we replace GlideAjax with a client-callable Subflow or Action? Let's try to understand all of these with a setup ...

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Assist consumption by AI Agent

Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...

Question

Strategic Planning Workspace: Additional Fields in Roadmap Group By

Hi.I'm trying to add additional fields for the "Group By" in Strategic Planning Workspace. I've followed this doc: https://docs.servicenow.com/bundle/utah-it-business-management/page/product/alignment-planner-workspace/task/configure-source-table-pre...

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Table layout with UI builder - with accessibility standards

Hi, I'm using UI builder to build a page that has a layout that looks like a table. The cells need to contain interactive elements like checkboxes, links, and text.My current approach is to use the Repeater component to create the rows. Inside each r...

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Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request.

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How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

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Group to approve on behalf of other groups

We have approver groups broken down by business unit, in the event of urgent approval needed, we also have a master approver group that we would like to be able to authorize things on behalf of these groups. how do I give this group the ability to ap...

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sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Resolved! change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

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ServiceNow Now Learning Ondemand Training is FREE!

As many of you may have already heard, ServiceNow has announced that all OnDemand training on Now Learning is free! If you or someone you know has been unsure on whether to start learning ServiceNow, now is the perfect time to do so! Be sure to sh...

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Now Learning
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Resolved! How to find where theme's colors and variants are stored

I'm currently working on building some HTML outside of my Workspace for a report and wanted to match the styling of the colors used for the Highlighted Value component. So far, I've managed to find the CSS variables are stored within my Workspace's s...

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Portfolio Management

Hi All I am hoping to get some assistance on how others are using the portfolio management workspace. We have been using the basics for a while now in Portfolio Management, My question is for our organisation we go through quarterly planning activiti...

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Configure financial planning attributes to categorise labor costs based on the Resource Assignments

What is it? The new attribute based resource assignments and financial planning enables users to define attributes on the resource assignments and automatically create cost plans categorised by the attributes selected on the resource assignments. ...

Article

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

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Deleting a child topic

Has anyone experience this before? We deleted a Child Topic that has no content under Taxonomy and so it happened to deleted all the other Child Topics under the Taxonomy. Luckily, this was in Test environment, so now I'm having to clone down to reco...

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