ServiceNow Community

How do Reference Qualifier on variable work on Target Record once the Record Producer?

Hello Team, I have reference qualifier available on Record Producer . I want it work on Target Record if the user wants to edit the variable from Target Record How can i achieve this

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Esignature Approval Functionality on Workspaces

The OOB Esignature Approval functionality is available on Classic UI, wherein while approving, the approver need to authenticate using username and password. The same functionality is not available on the Service Operations workspace (SOW) OOB as the...

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Service Operations Workspace

Global search is not working in native ui and Search result is coming different.

Hello,looking for solution on following issue- Issue Summary ->Global Search is not working in native UI and Search Results in SOW are different as compared to other instances. tried generating the text index, repaired plugins ‘AI Search for Next...

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cmdb

hi,I am not able to access CMDB 360 and insights tab within CMDB workspace. I am getting an error "You do not have permissions to access this page". Why is this?

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incident assignment issue.

There was an issue stating that "Incident was created and assigned to assignment group ABut when assigned, it remained on the name of X who is member of the Group B.the user X is not a member of group A team so this is not an expected behaviorCan th...

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Uninstalled Application still showing in My Company Applications

Hi all,There is a custom application that I built through ServiceNow studio. I uninstalled it from my instance, but it has been more than 2 hours and it is still being shown as 'Installed' in 'My Company Applications' whereas it was successfully dele...

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Can I have multiple event display fields on a calendar report?

I have created a calendar report on a table, now I want 2 fields to display in the same calendar report.For exanmple, I have Due Date field and Work End field and I want to show both of them on the calendar report in 2 different colors. Can it be don...

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Analytics and Reports

Resolved! How to hide column in the MRVS?

Hi,Is there an OOB way to hide the column 'Number' in the MRVS?I can hide it in the popup form but cannot hide it from the table.

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Problem with my PDI

Hi Team, I have just realized that my ServiceNow PDI has been deactivated a few days ago - the warning mail ended up in my spams ...I did a lot of work on it for my personal training, I hope all is not lost : is it possible for the support team to ac...

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Need help in Integrating ServiceNow with Webex. We have to set up a chat bot in webex

Hi Everyone, Need help in Integrating ServiceNow with Webex. We have to set up a chatbot in Webex which interacts with ServiceNow. User can interact and get the required info, update tickets or view KB articles and multiple other things. I have adde...

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Export to PPT template in Project Workspace does not display all the date

Hello Community,I'm looking for some clarification on the Out-of-the-Box (OOTB) behavior of the "Export of Project to the PPT" functionality, specifically regarding the slide that captures Project tasks yet to be started.My Observations/Issue:Missing...

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Project Portfolio Management

How to customize the fields shown in the “i” (information) icon popup for a reference field?

Hi everyone,I’ve created a catalog item that includes a reference field pointing to the sys_user table. When I click the “i” (information) icon next to the reference field, it currently shows all the fields from the sys_user table (the default view)....

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Now assist for Custom App built in SN

I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...

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How to pass a value from one variable set to another variable set in catalog form

How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this

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TRUE/FALSE box be mandatory

How can i make this true/false mandatory?i tried to edit it but there was no options for it.

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