ServiceNow Community

I want to create an ACL that is read-only for the portal.

I want to prevent users from updating records on the portal screen.I think the easiest way is to use an ACL, but is it possible to create an ACL that only affects the portal?I'm thinking of a read-only ACL for the table. Hiding UI policies and actio...

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Resolved! Request for Study and Review Materials for ServiceNow Certified Application Developer (CAD) Certifi

Hello Guys,I hope this message finds you well. I am currently preparing for the ServiceNow Certified Application Developer (CAD) certification and would like to ask for your recommendations for reliable study and review materials. Could you please su...

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UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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Resolved! Cannot use data visualization as a filter

I am trying to make a data visualization act as a filter: https://www.servicenow.com/docs/r/now-intelligence/make-dv-act-as-filter.htmlI created these data visualizations on my dashboard:dv1 - a pie dv with data source as the incident table grouped b...

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Platform Analytics Reporting - excluding Planning Ideas that have been linked to a Dmd or Prj

I am wanting to report on planning item Ideas, but exclude those that have been linked to either a Demand or a Project. What filters should I add to the data source?

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GlideQuery cheat sheet

Hey! I made a cheat sheet for GlideQuery because I got tired of not knowing when something took a stream a query or an optional and returned which. Always having to reach out to the docs or SNGuru's cheat sheet when I get "This doesn't use an optiona...

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Servers not showing up on Windows/SQL Report in Workspace

We just rolled out discovery globally. We have two countries where none of their servers show up on the Windows/SQL report within the workspace. We do see the software installs on them and they look OK. They are running fairly recent version of Win...

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PTO workspace is not visible in the Global SearchBox

Hello Team,As per checking the PTO workspace is not visible in the Global SearchBox.I have gone through the KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094"(Unified_Navigation_app_shell.png Screenshot attached)Multi...

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How to create auto-generated numbers for a catalog item based on Fiscal Years

Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

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User can still see Total Rewards Case

Hi all, I’m facing an issue with HR Case visibility in ServiceNow. Scenario: A user is able to see Total Enquiry HR Cases only when the Assignment Group is set to xxx Assignment group . When the assignment group is changed to any other group, the us...

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Rename OOB Now Assist summarize action?

Hey there, Hopefully a simple one for someone to answer, how do I change the name of the OOB summarize skills? In my region we use 'Summarise" with a s, and not "Summarize" I could not locate any settings where this could be changed in now assist. ...

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Resolved! How to get the value of repository id and Name from the source data field by using array?

Hi,How to get the value of repository id and Name from the source data field by using array?source data: {"assetexposurescore":"497","repository":"{\"id\" : \"36\", \"name\" : \"(01) - Health Services - ActiveScan\", \"description\" : \"Health Servic...

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Some demands appear in portfolio without cost plans reflected on financials tab - troubleshooting?

We have migrated to financials V2, run all of the jobs and have run the jobs indicated for scheduled execution. We are configured for cost (not expense) type. Demands have cost plans created via the Demand Form (default). All demands appear in the...

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Resolved! How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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New versus deprecated hardware audit functionaltiy?

Does anyone know of good documentation or a good webinar covering the differences in functionality before and after setting the sn_hamp.migrate_hamaudit system property to true? I understand that it audits to different tables, but I want to understan...

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