ServiceNow Community

Error sending notification when adding a comment in SOW between tables RITM and SC_TASK

Hello everyone,I want to send a notification to each of the child SC_Tasks of a multitask RITM when a comment is added to that RITM. Each SC_Task usually belongs to a different group. It works when the background script runs, but it doesn't when I ad...

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Resolved! re-edit My list

In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?

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Using Recipient List to populate Notification recipients

Hi all, We use a Recipient List to dynamically build our Major Incident recipients, this works great within Task Communications Management. The recipient list is added to the email client template when sending Comms for a P1/P2. What I want to achiev...

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Interaction Record Type Defaults to "Email" When Creating Case from Customer Portal – How to Set It

Hi Community, I have created a Record Producer to create a Case from the Customer Portal in ServiceNow. The record producer has some variables, and it successfully creates the Case. However, I noticed that whenever the Case is created from the portal...

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Creating report

I need to create a report for problem metric to find the actual average of each state moving from one state to another and need the current state as well.

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Installing Instance Data Replication (IDR)

Hi All, Few queries on IDR:1. Has anyone used IDR for CMDB Sync (does it work well and is there table list available)?2. Does it require ServiceNow personnel to activate it? We have TPSM license, so we should be entitled for Service bridge / IDR but ...

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Hide only my teams work widget from service operations workspace

I need to hide only "Incidents assigned to your team" widget from "Your Teams work" section in landing page dashboard of service operations workspace.Note: I have taken copied variant of OOB SOW and modified the "SowIncidentLandingPageUtils" UX clie...

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Interactions details section coming as blank in service operations workspace

When we open existing interaction, form layout is coming as blank even the though the form layout is set correctly in proper scope. see the image.

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Dependent choices not display

Hi Team! Has anyone experienced this as well. Upon creation of the record. The choices we created doesn't display on the field which is dependent on the location. Regardless if the Location field is pre-populated. I have tried utilizing the Parent f...

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How to plan the migration from wokrflow to flow designer

hi Team,If Zuric is not allowing to created the new workflow, what is plan to existing workflow upgrade.

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Description field getting clear without creating any history

Hi team , on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained in the screen shot u can see when iupdate this description value , it is getting cleare...

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Why the validateProposal not found in the OOTB script include global.StdChangeUtilsSNC

In the OOB action Validate Standard Change Proposal called by the flow Standard Change - Standard - Proposal, it declares var utils = new global.StdChangeUtils(); if (inputs.proposal.proposal_type != utils.PROPOSAL_TYPE_RETIRE) { var result...

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How to render placeholders on fields for Service Operation Workspace

The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...

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CSA exam questions

does anyone have ServiceNow CSA certification exam practice questions ?

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SDK 4.0.0

The 4.0.0 release of the @Servicenow/sdk just dropped on npm, and it’s a big one. Internally, we’ve completely overhauled our plugin framework to make APIs more reliable, and way faster to ship. Translation? You’ll be seeing more APIs, more often . ...

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