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Community activity

how configure the ESG entity

hi i am facing issue in entity type and entities i want  name field as entity  in  my   metric definition  but by default it is taking  email as entity   field  how to configure it  

  • Question

Copy Fields from problem record to Change Request in workspace

In Problem Management, my understanding is that when creating a Change Request from a Problem record in a Workspace, we do not use a regular UI Action. Instead, ServiceNow uses a Declarative Action Assignment, which passes a payload to grab values fr...

  • Question
  • Service Operations Workspace

BCFKS Certificate cannot be validated

We need to upload an BCFKS Certificate into the instance. For this we converted a P12 certificate using keytool.exe (part of JDK) and this command:keytool -importkeystore -srckeystore TestCert.p12 -srcstorepass ******** -srcstoretype pkcs12 -destkeys...

  • Question

Database Views

Anybody have any idea how to make the last 2 tables in my database views as unique records? So I have sn-hr_core_case table, question_answer and sc_multi_row_question_answer inside the database view. The last 2 tables reference sn_hr_core_case but I ...

  • Question

Redirect users to Workspace based on role

Hi,I have created a custom application and a custom Workspace.I want users with a specific role to be redirected to the Workspace after login.If a user does not have the Workspace role, they should be redirected to the normal nav page.What is the bes...

  • Question

Inquiry regarding Test Guidelines for Virtual Agent Knowledge Search

We are currently implementing a new knowledge search function for the Virtual Agent.In preparation for acceptance testing, we are developing test guidelines. Could you please provide us with best practices based on recommendations and examples regard...

  • Question
  • Virtual Agent

code transfer

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);"> <tbody> <!-- Table Title --> <tr> <td colspan="2" style="background-color: rgb(126, 128, 126); color: white;...

  • Question

Resolved! Archived User Group Membership Table

Hello guys, I have this custom script that archives user group memberships (sys_user_grmember). The script works, as it does moves the group membership records to the archived table (ar_sys_user_grmember). However, when I refer to the archived table ...

  • Question

What's New in the Q1 store release for Security Operations

If you are looking to learn more about what’s new in the ServiceNow Q1 store release for Security Operations, this session is for you!   Join the Security Operations product team to explore our latest innovations and enhancements across Enterprise Se...

  • Event

What's New in the Q1 store release for Security Operations

If you are looking to learn more about what’s new in the ServiceNow Q1 store release for Security Operations, this session is for you!   Join the Security Operations product team to explore our latest innovations and enhancements across Enterprise Se...

  • Event

Red Hat Enterprise Licensing and Host Affinity Rules

Hi  community !  I have a use case here which I can't find a solution for.  We have licenses for both RHEL Server and Virtual Data Center. On our clusters we have set Host Affinity rules to optimize licensing of cluster.  These affinity rules have be...

  • Question
  • Host Affinity Rules
  • Red Hat Enterprise Linux
  • Software Asset Management
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