ServiceNow Community

End User not able to search his Demand number under 'My Tickets' on esc portal

We have created record producer, and it is mapped with Demand Table. End user will submit the record producer form from the esc portal and demand number will generate, then on esc portal we have 'My Tickets/Requests' section under that whatever Deman...

Question

Watchlist

Hi, My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...

Question

Quick links in the employee center search results redirecting to "sn_ex_sp_quick_link" table backend

Hi All,I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee cent...

Question

Same flow triggered by multiple records at the same time resulting in incorrect update

Hi Everyone, We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...

Question

Segregate sets of variables into different sections within catalog item form

Hi Team, PFB screenshots of my catalog item form I want to have these variables contained into different sections\blocks(Requestor Name till Approver as one separate block, CICA REQUEST till Reporting manager phone as another with CICA REQUEST headin...

Question

Now Assist for CSM - Manager insights and visibility

Now Assist for Customer Service Managers empowers customer service leaders with AI-powered dashboards that surface actionable insights across sentiment trends, case patterns, and emerging topics. Rather than manually analyzing reports or waiting for ...

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Now Assist for CSM

Now Assist for CSM - Trending topics dashboard

Centralize a comprehensive view of top recurring issues across cases in a single dashboard Trending Topics Dashboard introduces a generative AI-powered, no-code experience that groups multiple KPIs to provide a comprehensive view of recurring and eme...

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CSM Configurable Workspace
Customer Service Management
Now Assist for CSM

Issues with characters after load data

Hello everyone, After performing a Load Data into an Import Set, there are certain characters that ServiceNow fails to read.These are Portuguese characters.However, for example, sometimes it reads the character "ê" correctly and other times it does n...

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question

Help with populating user table reference field values in catalog item

Hi Team, I have the below catalog client script. function onChange(control, oldValue, newValue, isLoading, isTemplate) { // Prevent running on load or when cleared if (isLoading) return; // Clear if no user selected if (!newValue) { ...

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Event Based Processing Design Pattern

Flows have now become ubiquitous with any piece of processing logic executing in ServiceNow. Due to the heavy push towards making ServiceNow the leader in low-code / no-code development platforms, what I'm seeing in the real world is a trend of using...

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Best Practices
Scripting and Coding

Approvals are not set to "No longer required"

Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...

Question

ServiceNow Discovery vs Device42

BackgroundWe are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM. There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this ...

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Discovery
Service Mapping

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

Now Assist for CSM - Sentiment Analysis Dashboard

Understand customer sentiment trends with LLM-powered insights and drill-down analysis The Sentiment Analysis Dashboard is a generative AI capability in Now Assist for CSM that provides a comprehensive view of customer sentiment across cases, accou...

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CSM Configurable Workspace
Now Assist for CSM