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Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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UIB AJAX call

Hi everyone,I’m working on a technical dashboard in UIB that includes a client script. I have a simple requirement: retrieve all child project IDs for a given parent project.I created a data resource and bound a client state parameter to the conditio...

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Yokohama release

504 timeout error in outbound http logs for rest message

Timeout error in http timeout error for outbound rest message. This is coming frequently. Please help us here

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Performance Analytics Scripted KPI

Is it possible to utilize script to count the records on a table and display it in a dashboard? I'm talking about COUNT, not COUNT DISTINCT.

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Restrict editing related list record in hr agent workspace

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...

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How to model SAP transactions in CSDM 5.0 for proper assignment routing?

In SAP, we have thousands of transactions—some out-of-the-box and some custom (Z-transactions). We treat “bundles of transactions” as a kind of “virtual application,” to which we assign a support group.In ServiceNow CSDM, I’m struggling to find the r...

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Calendar view for users without resource_user role?

Hi everyone, I'm currently configuring an instance with SPM and one requirement is that users should be able to view their assigned/planned work on a calendar. My first thought was to use the My Calendar module. However, according to the documentatio...

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How to Increase the Width of the Search Bar in the List View?

Hi,I would like to increase the width of the search bar in the list view.For example, when I type “INC0000001” into the search box for the Incident Number column, I want the entire value to be visible without being cut off.Does anyone know how to adj...

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Flow designer logs updates

I have a flow designer in which I am updating the time zone with location.timezone if the location is not empty and trigger condition is Record created or updated. The flow is currently triggered on Record Created OR Updated, which causes it to run e...

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Compare data from import set table to target table

Hi I receive quarterly data dumps containing salary IDs from the HR system, which I store in a custom table in ServiceNow. When some IDs are deactivated or deleted in HR during subsequent data updates, those IDs won't appear in the new data imported....

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Servicenow Scripting Question

When an incident is assigned to a group it should be assigned to one person in that group, when thesecond incident is assigned to same group it should be assigned to the second person and like thisthe assignment should be cyclic for every member of t...

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Display Oldest New Incident Age in Trend Report

I have a Trend report that shows incidents in the New state based on their created date. I want to display an informational message indicating the age of the oldest incident in the New state. For example, if the oldest New incident has been open for ...

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Not creating expense lines for project when the time card is approved.

Not creating expense lines for projects when the time card is approved and the expense lines are creating only for project tasks. Checked the system property 'glide.cost_mgmt.process_task_top_task' and the value is true.

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ServiceNow Intune integration

Hello all, We are working on an MS Intune integration and are facing the issue below: We have scheduled jobs that run every 11 hours to fetch the latest data from Intune. While the data is being inserted from the source table (i.e., staging table) in...

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Some features may not be available

How to resolve the error shown in the image below for ServiceNow Virtual Agent?

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