ServiceNow Community

Getting ICCID from Intune with Service Graph Connector

I have a requirement to fetch SIM card information from Intune (ICCIM, EID...). I’ve addedthese attributes and their mapping on the Devices Flow and Robust transformer, but they are returned as Null. I’ve also checked that they are already Null in th...

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

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Using Interaction or Customer Contact/Call Logs in CSM

Anyone have an insights they can share on how their enterprise operations uses interactions or a custom contact/call log to handle all interactions (calls, chats, walk-ups, phone, etc). My company requires our agents to create a ticket for every call...

Question

To change the font size in the HR Agent workspace

I want to change the font size of At a Glance section in the HR agent workspace.

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Creating Page Variants for Case Types - Complaint Case Example

Introduction: In the CSM/FSM Configurable Workspace, creating page variants lets you define distinct case record page layouts for different case types and/or user personas. Instead of a one-size-fits-all case record page, you can tailor what agents...

Article

Row Context Menu on SPW Goals

Hi All,I would like to know where this row context menu configured for SPW workspace. The Add Target is visible only for Goal owners, I would like to check if this can be modified. Thanks!

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Meet Now Assist for Setup — the new, faster way to get your ServiceNow products up and running!

Getting a new ServiceNow product up and running can involve a lot of moving parts — Application Manager, different Guided Setups, product documentation — there can be a lot of pieces to juggle. Now Assist for Setup brings all of that into one place, ...

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How to adjust the state of a document and/or relate documents in the Document Management Tool

I’d like to know:What are the states for documents. As illustrated in the screenshot labeled screenshot-1, it is not possible for my user to alter the state of a document. Is it possible? How?As illustrated in the screenshot labeled screenshot-2, it’...

Question

Reference qualifier on variable

Hi, I am stuck at advance reference qualifier for variable I am working on an advanced reference qualifier for a Service Catalog variable, but it’s not working as expected.I have two variables:Agora Team – Select Box (single select)Select Role – List...

Question

How to display all KB articles by default, ignoring user session language?

Hi everyone, I have a requirement to display all Knowledge Base articles by default, regardless of the user's session language (e.g., Spanish users need to automatically see English articles without having to manually change the session language). I...

Question

ESG renamed to Operational Sustainability Mgmnt (OSM?) in Zurich and market share / TAM question

Dear Fellows,I am trying to understand the reasoning behind the recent change in ESG to OSM? (Operational Sustainability Mgmnt) and the current market share /Total addressable market (TAM) on this space in ServiceNow. we have potential customers and ...

Question

First Time at CreatorCon? Join the Crew.

First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the first time can feel like showing up to a party where everyone already knows each other. The sessions are packed, the expo floor is buzzing, and somehow it seems ...

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HAM PRO Enable Mobile Agent App - for scanning SN or Asset Tag barcodes into SN

Do we have any documentation as already HAM PRO is enabled in system , Now looking to enable Mobile Agent App - for scanning SN or Asset Tag barcodes into SN . Any documentation or steps would be help

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How to Use Agenda Builder for Knowledge 2026 and CreatorCon

Agenda Builder is officially open for registered Knowledge and CreatorCon 2026 attendees, and your window to lock in your must-attend sessions is right now. Whether you're stacking your schedule with CreatorCon labs, hunting down Ask the Experts...

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