ServiceNow Community

Platform Analytics

I need to migrate classic reports to a Platform Analytics Dashboard. While I know that classic dashboards can be migrated to Platform Analytics, I’m unsure of the correct method to migrate classic reports.I’ve read that it’s possible to add classic r...

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Assign To Me button on List View of Agent workspace

Hi Experts, Can anyone help me to find where the UI action "Assign to me" is coming from on the list view of HR agent workspace. I tried deactivating the UI action written ITSM Application however still it shows. Currently this is only showing for ad...

Question

Knowledge Management REST API

Hello, I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articlesbut I have a lot more articles on the systemeven if I count only the published ones, the count does not match Can someone help me with this top...

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Displaying Pending Approvals in a Workspace Using UI Builder

Introduction:Displaying pending approvals for the logged-in user is a common requirement in ServiceNow. In this article, we’ll build a custom UI Builder page that dynamically shows approval records from the 'sysapproval_approver 'table—ideal for mana...

Question

How to collect inputs from respected group members on HR task

Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...

Question

Migrating existing UI actions in Project Workspace

In this article, we’ll walk you through how we have migrated some of the UI actions from Classic Experience to the Next Experience in Project Workspace. Before we start, make sure you're familiar with: Migrating UI actions from cl...

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Migrating UI actions
project workspace
UI actions

Create software models in workspace

As a SAM Admin I want to be able to use the Software Asset Management Content Service Library to automate the creation of software models through their relationship to software entitlements. So that accurate software records exist for license managem...

Question

How does ServiceNow handle software revocation for users who did not request software via CSD?

Hi everyone, I have a question regarding software revocation in CSD 2.0.I understand that the lease end date automatically triggers revocation, which works fine when the software was originally requested and fulfilled through CSD.However, I’m trying ...

Question

Resolved! Want to create ACL to give write access only one field

Hello friends, I am creating an ALC on a table. I have to give access to a group "Alert Managers" to edit only one field "Supported By" having "support" role. I have created one ACL :READ ACL -- Table.None -- support roleWRITE ACL -- Table....

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502 bad gate error

Please how do i fix 502 badgate error?

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How to provide access to employee forms or collect input type checklist on HR tasks to non HR agents

Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...

Question

Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

Question

User can't login to nowmobile app from their mobile

After the upgrade to Yokohoma, some users can't login to nowmobile app. They uninstalled and reinstalled the app and it worked, however for one user, it shows this error - What needs to be done here?

Question

Help with mapping Software Models generated by Salesforce integration to License Entitlements

Hello All,I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a num...

Question

Delete Action of Due diligence table should be visible to Specific group.

Hi,Any user from VRM team cannot delete a problematic DDR not IRQ records.The users under USR* VEN USR or USR * VEN ADMIN must have a delete button on the UI.Due diligence Request(DDR) table extends Task table(OOB).By default,admin users can delete t...

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