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The Brazil release is here, and so is your upgrade kit! Discover what's new in Brazil
What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Workflow Data Fabric Academy November Session Hosted by TriciaB 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Register Now: 2026 Minnesota SNUG Live + Pre-SNUG Workshop

Hello SNUG Members!   ServiceNow is excited to be hosting the in-person Minnesota SNUG Live + Optional Pre-SNUG Workshop on November 18th, 2026 in Minneapolis with AHEAD & Dynatrace!   This meeting will feature an exciting agenda of user speakers, up...

  • Article

Transform Map to Compare Loaded Data with CI's IP address

I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB.  I am using the IP address as the coalesce field.  The IP addresses for these items in the CMDB are not ...

  • Question

Added Business Capability Layer

As an EA product, it is very helpful to know which business capability an application or platform is providing but I would argue/suggest there should always be at least 2 business capabilities. The "last tier" capability should be the application cap...

  • Question

Resolved! Exclude software asset on CI

Could you please explain how the "Exclude Software Asset on CI" functionality works in the backend? Specifically:How does ServiceNow process an excluded software asset internally?Does excluding a software asset impact Normalization, Software Discover...

  • Question

SICT - Connect Assessment Template to Onboarding Playbook

Hi I'm learning SICT at the moment. I understand the overall idea, but I'm struggling with understanding where different configurations are made, such as connecting an assessment template to the onboarding playbook.  Does anyone know how I can conne...

  • Question

Data upload in AI Control Tower

We are trying to upload data for AI systems and as per documentation and scripts in record producer, there is an entry that needs to be made in atleast 4 different tables for all of it to work. Is there any utility or quick guide on transform maps, t...

  • Question

How to easily find out about field usage ... ?

Hi,I'm wondering if there is no EASY way to check all the places where a specific field is used within the whole system.Use case .. I found an u_ field and wonder what it does and now need to check through all the client scripts, ui policies, businee...

  • Question
  • Best Practices
  • Scripting and Coding

What patterns do ServiceNow AI Agents leverage ?

Hello,  As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any other design patterns that the AI Agents in ServiceNow can leverage ? Is...

  • Question

Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

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  • AI Search
  • Best Practices
  • KCS
  • Now Assist
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