ServiceNow Community

Bravium + Impact - Everything You Need to Know

EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...

Article
ServiceNow Impact

Knowledge Article Migration

Hello everyone,We are migrating legacy knowledge articles from an external system where all articles are stored in HTML format in an on-prem SQL Server database.How is this type of migration typically handled in ServiceNow? The articles include image...

Question
Architect

Migrating from MID-Based ACC to MID-Less Setup with ITOM Cloud Services

Introduction As organizations modernize their IT operations, reducing infrastructure overhead and embracing cloud-native architectures has become a top priority. In this journey, one of the most impactful shifts is moving from a MID-based Agent Clien...

blog

I have to assign request to user.

Hi, I have to assign request to user. We are having flow and there it is setting short description and description field value and there I have to set assignee using system property. I have created system property and I have to use that system prope...

Question

does multi reference field will hamper the performance if we create it in sys user table?

we need to create custom table to send , receive data from azure, can we use multi reference field in sys_user table which we take from custom table

Question

How to populate checkboxes on the catalog form on serviceportal

How to get checkboxes checked once they raised form after one year they have to raise again then existing fileds and check boxes check should populate automatically in the catalog form. I used script include and client script it’s not working.ow

Question

I need help to implement below

Hello. I need help to implement below. Please get in touch with me if anyone can help. Deliver end to end integration using integration huboAuth token refreshDelta logic loadError Queue + retry mechanismMonitoring dashboard

Question

BR to exclude some users from seeing some cases

Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case here is the script but still didn t work(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY...

Question

My CIS – Data Foundations Journey: What Helped Me Pass

A few weeks ago, I cleared the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve had several colleagues and community members reach out on LinkedIn and Teams asking:How difficult is the exam?What should I focus on?Are there an...

Question

Position data should not be reflected under Employee Information section while submitting HR Case

I have a requirement where I want to hide position field from HR Profile table, and hence position should not be visible on HR Case under Employee Information section on UI from HR Agent Workspace.Can anyone please suggest , where exactly from the ...

Question

MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

Question

Multiple CIs created with same serial number but different IPs due to RDP usage – how to handle this

Hi everyone,I’m facing an issue in ServiceNow CMDB where the same physical asset ends up with multiple CIs.What’s happeningWe have assets where users primarily work via Remote Desktop (RDP).Because of this, the IP address keeps changing frequently.Di...

Question

Resolved! What happens when two client scripts have the same Order value?

I know its not the good practices but what if If I have two client scripts on the same table with the same Order value (e.g., both set to 10), which one executes first? Creation date?Alphabetical order?Random ?

Question

Dashboard and Subscripion Management

Has anyone else experienced this issue? When I try to add content on the homepage, I get a popup prompting me to switch to the new Subscription Management. I am unable to select the new subscription option, and I also cannot close the popup.Steps to ...

Question

Frequently Asked Questions about ServiceNow AIOps LEAP

Q1. What is AIOps LEAP and what does it do? Answer: AIOps LEAP is a smart tool that helps IT support teams fix computer problems faster. When the same issue keeps happening over and over, AIOps LEAP notices the pattern and creates a guide to fix it...

Article