How to display knowledge article details on approval to-do details tab

Hi there guru's, Dont know if this is the right forum, but im facing a challenge. i would like to show Knowledge article details as line item on a approval to-do On the To-dos configuration - approvals ive added a new task configuration. Source kb_kn...

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How to create a Reference qualifier in catalog item?

Hello, I'm trying to configure a reference qualifier inside a catalog item variable. So, in my use case I have 4 choice question reference to sn_risk_definition. The first one is my N0 Risk Statement and the others are N1, N2 and N3. My idea is creat...

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Draft with Now Assist in Docs

Now Assist in Docs   Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in S...

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Role Needed for Write Access to CI relationship type Table in ServiceNow

I’m trying to find which role needs to be assigned to a user in order to grant write access to the cmdb_rel_type table in ServiceNow. Could anyone please advise which specific role(s) should be assigned to enable this level of access? Thank you in ad...

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Is it posible to have more than 2 filters in Platform analytics

As part of one of our platform analytics dashboard we would like to offer a more modular approach to allow the users to see specifically what they want without having to rely on maintaining and displaying multiple different indicators. To do this we ...

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Widget Options for Get Support Modal

Hello all, Does anyone know where I can find the available "Widget parameters" for the Get Support Widget? I think there are additional parameters that are set here for the layout of the modal, but can't seem to locate a list of what's available. Tha...

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Hard Code order_by in a cloned data table from instance widget

I would like to hard code my already cloned widget to order by a field that is a reference field on the data.tableI found this online so I understand where I need to update this, but WHAT do I update data.o to? The line data.o = data.o || $sp.getValu...

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How to display approvals in descending order based on 'sys_created_on' field on to-dos page of ESC?

Hi all, I'm having a requirement where client wants to display newest approvals on the top followed by old approvals. I've checked the 'todopageutils' script include there it is displaying based on priority. I've changed that to 'orderByDesc('sys_cre...

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Live on ServiceNow: CRM AI Academy - Delivering Proven AI Business Value

  Proving the value of AI in customer service is more than deploying technology, it’s about showing real impact where it matters. Organizations seek measurable results in efficiency and customer satisfaction. This session will share a practical fram...

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State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

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Platform Performance and Perception - how slow performance can destroy 'buy in'

 ATF is mostly associated to testing, but you can also do performance testing! You can read about those features in the official docs here.  This is mega, because if the platform is slow, users will hate it.It’s kind of as simple as that really. Work...

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• Automated Test Framework

Empty Records coming through discovery for MSFT SQL Instance

Hi everyone,I’m facing an issue where around 1551 empty records are found in the CMDB, specifically under the class MSFT SQL Instance.Here’s what I’ve already configured:Identification rule is set with the following:Criterion attributes: Instance nam...

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Post Incident Review Tasks

Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...

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I am not finding option to link my web assessor email under my servicenow university profile

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How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM?  I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

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