ServiceNow Community

Service Account

Hello Everyone,Can anyone please let me know why we require "Service Account" when doing "Cloud Discovery" & why it is used?.Thanks

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Data Foundations

Why Tickets Bounce Between Assignment Groups (And How to Stop It)

A common challenge in many ServiceNow environments is the excessive reassignment of Incidents and Requests. Tickets are passed from one assignment group to another before reaching the correct team, increasing resolution time and frustrating both user...

Question

Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

Question

Approvers are not showing RITM, but it's taking next steps in workflow

Hi Community, For one of the catalog item, approvers are not showing in RITM. But in workflow its taking approvals are approved and going to next step in workflow. How to get the approvers in ritm ? Regards,Tulasi

Question

Why Users Email the Service Desk Instead of Using the Portal (And How to Fix It)

Problem:Many organizations invest time building a Service Portal, yet users continue to email the Service Desk or bypass the portal entirely. Even with automation and workflows in place, adoption remains low.Common Reasons This Happens:The portal has...

Question

How to run Client Scripts and UI Policies on HR Agent Workspace and Case Creation forms

We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...

Question

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question

Transitioning weekly reporting from PowerPoint to ServiceNow Dashboards

As managers, we've all spent countless hours preparing reports to be routed up to leadership. We gather the data in excel, prepare charts, format it all into a PowerPoint slide with added commentary and highlights, then forward updated slides to so...

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Change Adoption
Dashboard
Performance Analytics

Task: Configure knowledge article form

All made like in task but not valid - could you tell me the reason

Question

incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

Question

[HowTo] Enable Mandatory Approval Comments on the Service Portal in one minute (/w eSignuature support) - Not Required: Cloning, Global Scope

Want this?Please fork the following GitHub repository:https://github.com/kr4uzi/ServiceNow-Portal-ApprovalNote: As this scoped app does not add neither tables nor fields, you are "safe" in licensing terms. Then create a new scoped app by importing fr...

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Change Management
Request Management
Service Catalog

Resolved! Moving multiple update sets QUICKLY to another update set

I made a silly mistake of selecting an incorrect update set instead of the Default update set while doing testing on the custom URL feature. Now, I want to move these 3 customer updates to the Default update set QUICKLY. My current way is taking a lo...

Question

Rescheduling CSA exam

I would like to reschedule my CSA exam which was scheduled on 21-12-25. I couldnt attempt the exam due to having invalid ID proof . I need guidance in rescheduling the exam for the next available date.

Question

SNOW WFH

Hello Now community For my first post, I will begin by stating that I am brand new to the developer scene/profession. I have some knowledge of the concept, but I have never worked as a professional developer. I have not built my first agent yet. I ha...

Question
Contract Jobs

Modifying Now Assist Record Summarization with Custom Fields

Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...

Article