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The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Assess Risk in SOW change form

Hello Fellow Devs,I want to understand where the Assess Risk button is configured which is on Change form in the Service Operations Workspace - Overview tab. Can you please help me of where I can find it. I have already checked in UI Actions, UI Page...

  • Question

Configuring response sla only to the user whole location is UK

Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i  need to give the in the condition tab to meet this requirement.Thanks & Regard...

  • Question

Resolved! Is there any way to change the OOTB incident field type?

Hi everyone,There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When...

  • Question

How to make search results to show exact entered keyword from Meta

I want to display self service catalog item if my keywords are selfservice/self service as mentioned in meta.But currently results are displayed even I enter service or self. I want exact keyword to show results.we are using contextual search

  • Question

Attachament file .eml and .msg not able to preview in csm workspace

Hi Team,In CSM workspace if we attached .eml and .msg file and in csm workspace in attachment if we want to preview it is not supporting only download option is there. But if we want to preview those 2 file type what are steps and if it is not possib...

  • Question

"Search global" is not working in while searching with keyword

Global Search functionality not working properly when searching on navigator view. When searching for cases related containing keywords alike : derusvlzsplh or any nodes in Global search on Home page no incidents are returned.The incidents which got ...

  • Question

Step-by-Step Guide to Configuring Email Account in PDI

1. Enable Email FunctionalityBy default, email sending and receiving are disabled in ServiceNow PDI.Navigate to System Mailboxes > Administration > Email Properties.Under the Email Sending section:Set Outbound Email to True.Under the Email Receiving ...

  • Question

Add UI Action to Related List in Workspace

Contract (ast_contract) has a related list, Project team (u_m2m_project_team).  I have a custom UI action which will call a UI page to add roles.   This button appears in ast_contract. Instead I want to make it appear in the related list, Project tea...

  • Question

Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

  • Question

Create AI Agent use case

Dear all,As part of my practice guide line on ServiceNOw AI, I need to try the following use case :When an incident get resolved, collect different information from that incident and push the data in a KB standard template to create an incident repor...

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